This was so worth the time to go and see. The town was beautiful and the mountains were extraordinary. Michael our tour guide made it a very memorable experience. It was a long day but he gave us a lot of info and kept us busy. Michael made the tour so perfect.!! We had sunshine in Zermatt and a little snow at the top of mountain.

Our guide, Michael was terrific. We had a lovely day. The weather did choose to cooperate but it would have been great either way - good weather just made it spectacular. The restaurant he chose for lunch was exceptional and since it was a gorgeous day we got to enjoy a leisurely and delicious lunch out on the patio. We had a really nice walk through town. We then went up the Gornegrut cog railway to the top to see the Matterhorn and Monte Rosa and spent about 1.5 hours wandering around and enjoying the views at the top of the mountain. We were so lucky we had made no other plans and that Michael was our guide because evidently not everyone gets this much time and it would have been a travesty to have less time from our personal perspective. The only disappointment is that we were crammed in 2nd class on the trains to and from Zermatt as they were so crowded and it would have been much better at the price we paid (plus tips, etc.) if Viator had sprung for 1st class seats which weren't that much more expensive but were definitely less crowded. Especially, since you are paying for your own lunch. Assuming based on our research on train fares that most of the fee you pay goes to the tour guide and Viator.

If I could give more than 5 stars, I would definitely give Michael 10. He is a knowledgeable and interesting guide who goes above and beyond to make sure your experience is the best ever! All facts about Basel, Zermatt, The Matterhorn and the train system are at the ready. Michael is a consummate professional!

Very glad we did this trip but wish we had been given more time in Zermatt itself. Guide kind of insisted we all eat lunch at this one place that was very nice but not what I wanted to do with what little time we had. The Matterhorn did not disappoint. Guide (Michael) was very knowledgeable and a sweet heart to carry my shopping bags.

Spectacular place and Michael was An excellent tour guide Very helpful to have a guide to help navigate the Swiss trains

was not as advertised, lucky the guide on his own extended the times. There is no way to get back to Basil in 2 hours as you stated

The itinerary provided was not followed making it confusing and stressful. The guide was obviously given a different itinerary than us said there was no way it could be completed in the allotted time. He did end up showing us most of what we were expecting but again not as indicated. Would recommend doing this through another site or on your own because it is worth seeing but not through this company.

Amazing day and guides were wonderful. Only negative would be more time to shop in Zermatt. Only had 30 minutes.

Our trip was easy and beautiful. Our tour guide was very nice and knowledgeable. There was altercations with the tour guide and train conductor and it involved the police. It all worked out and we had a great time. But that is the reason for the three stars.

Toblerone hehehe! It’s a car free village. Tiny and nice one to visit any time of the year. There is always something special to do either on winter or summer ! Just to walk around and enjoy the city and the view.

Nature's awe inspiring beauty. And a fantastic tour guide. Totally enjoyed our whole day from the train rode to the Matterhorn and then Zermatt village.

Train ride through beautiful Swiss countryside … do it ! Seeing the Matterhorn is worth the trip, especially if you are on time constraints of a quick vacation .

This was definitely not as advertised. Basically all the guide did was get us on the trains (and at times we had to get off and get into other cars because he had no clue what he was doing) He didn't even know what direction the train was going in. He gave no information about the places we were going. All we heard about was him. He kept leaving to smoke. Absolutely no time in Zermatt. He had us literally running everywhere. We would have been better off .getting our own tickets. There was no advantage to booking this over priced "tour". A very stressful day

The train ride from Basel was fun and the scenery fantastic. The Matterhorn was everything and more than I thought it would be. Our guide, Fehsal, was the best guide we have ever had. I would not hesitate doing this excursion again; it was the best ever.

We loved it all. Seeing the Matterhorn was amazing. Our guide Peter was very nice and informative. A great day

Zermatt is a must visit village with quaint little shops and fine eating. it is also the gateway to the Little Matterhorn.

Our guide was efficient and kind, but not very informative. There was no ongoing patter about history or interesting things we saw. He did point out some highlights, but was far from chatty as most guides we’ve had elsewhere.

Amazing experience on the top of the world. Eric (the Guide) did a fantastic logistics job which meant that we could do a return trip from Basel to Zermatt and spend quality time at the viewing point - all in the same day. The return journey went like clockwork.

We had such a wonderful time on our full day in Zermatt & the Matterhorn area! As an added bonus, there was a fun group of Swiss singers with their accordion on the train ride, and we got a authentic concert! Genie, our guide, was friendly & fun with lots of interesting information. She knew her stuff! I would recommend this tour - well worth the time & money!