Timely considering we disembarked much later than expected. Great experience. Will use service in future

The driver communicated very well and was very nice. However. He did alot of talking on the phone and texting which is dangerous to the passengers.

Good price. The driver was friendly enough and had good communication (running early/late, etc). Very convenient to get picked up and dropped off so we didn't have to navigate traffic ourselves.

We arranged for the ride to pick us up from the Miami port, after our cruise @ 8:00am. We got off the ship and called our driver at 8:01. I couldn’t see him so I called him. He was angry and asked what had taken me so long because he had been waiting for half an hour. I told him I arranged for the ride at 8:00 and we were right on time. He then said I have been trying to call you. Why didn’t you answer? I explained to him that we had 4 young boys and all of our luggage and we were trying to get off the ship on time, which we did! He then got angry because I was looking for him on the wrong side of the street and told me to go to the eye doctor. He was very unnecessarily rude!

J. Blandy speak about the city and hoods willingness to take us to our hotel when we didn’t see the other viator driver

Viator has this transportation for this company listed as private, it is not. I wasn't expecting a van full of people for which my group paid $35 per person, and they were 20 minutes late. There were other companies at this port offering the same service for $10.00 per person. Wish I would have known that before my trip.

Used this service twice. First time was from my hotel to the Miami cruise port. I arrived in a timely manner with friendly service. The second time was from the cruise port to a hotel. Felt rushed and a lot of miscommunication is an understatement. The driver was friendly but had no problem texting and messaging while driving. There needs to be a better communication system between customers and drivers.

We were a party of 16. The transportation called at 8am stating they were ready to pick us up. Our reservation wasn't until 10am. I asked how far were they were and he said 5min away and to call when were ready. I called at 9:56am and they didn't make it until 10:50am. When they said 5 min away. Kept calling no answer however they would text and say they were in the terminal in traffic. After we saw several drivers go around over 3 times so we knew they wasn't in the terminal.

I only have one minor comment with regards to pick from the port. I was not aware or given the local nbr to call for pickup. A little bit of confusion on this aspect

Our driver was the best! Heber was on time and communicated well!! Would trust this ride service 100%

Heber was awesome! Thanks so Much! I would take VIATOR all the time Now. We got to our trip on time and to our final destinations with no problems.

There communication was get the sent a email and text. The driver was waiting the at the port when we disembark ed from the ship no waiting at all..I am very pleased with the service...

The driver was exceptional, was friendly and made us feel safe. Would use this service again whenever in Miami

The wait for transportation from the Miami port was long; I also thought that we would be the only passengers which made the wait even longer.

Excellent experience. Driver called to see if we were still on schedule, we weren’t. We ended up being the last group to exit the ship, then I got stopped by customs due to some jewelry purchases I made for my wife and they wanted to make sure I had paid duty tax on them. Turned out we were nearly two hours after our scheduled pick up time. The driver stayed in contact, was very understanding and gracious. I should have tipped him more! Sorry!

Friendly and professional and prompt Did not hesitate with loading the luggage Would definitely refer to others

We needed transportation from Miami cruise port to South Beach. Driver was on time and kept in communication with me! Great Service!

Great service! Prompt and courteous drivers. Would highly recommend this service to airport or port of Miami.

We were happy with our transportation from the port to the hotel. We actually used the services from airport to hotel, hotel to port, port to hotel and hotel to airport and we had a big group. Everyone was happy with the prompt service and and not having to stress about finding a ride. It all worked out great!

Great service. We were late getting off the ship due to Customs IT issues which slowed everyone down. This company waited for us to ensure we had transportation back to the airport. Multiple thumbs up for a great job, great personality and quick and easy transportation to the airport from the Miami Port.