We had booked for northern lights tour with Fran tours , very unreliable service . They kept postponing and on the final day they cancelled the tour 4 hrs before . Such unprofessional .we tourists come here to have the northern light experience and If the tour gets cancelled it’s very irresponsible on Frwm tours .

I have been on many Northern lights tours over the years (and tours in general) and Fram Tours was in the bottom two. It probably deserved one star, but I reserve that for actual scams. Issues: -Tour was promised as no more than 8. We were on told on arrival they had doubled the tour but rented a bigger bus with a bathroom. After some ensuing chaos it turned out they instead rented two 8 person vans that traveled in a caravan. -Due to having two buses and a tour of 16, we were held up for an hour at the only bathroom outside of Tromso (every bus stops there so the line stretches out of the door). -Due to being held up, we missed the best spots for lights and traveled to a spot next to the main road. -For some reason, the driver of one bus did not help with the services - so we had 16 people crammed around a fire the size of a serving plate. 8 people had chairs and 8 people crammed together on yoga mats. -The guide happily took photos - only for us to find they are 290 krona per photo to download once the company sent the link. No mention was made either way about charging for photos, but I have never been on a tour when downloads were not free. Also, this led to us taking far fewer photos assuming the ones taken by the guide would be better and we could concentrate on spotting the lights. -This trip could have easily gone much worse than it did based on Fram Tour’s lack of professionalism. Success was due to the forced determination of the 16 guests to make the best of it. In fact, one group was getting quite angry and began wondering out loud if we were being scammed. This justifiable displeasure was offset by the second group of eight (a multi generational family with limited English) simply taking the worst fallout from the overcrowding without complaint (furthest from the fire, sitting on the ground instead of chairs, etc) leading to the rest of the guests holding back their anger at the bait and switch. A shouting session certainly had been brewing. -I don’t know how often this happens, but I think Fram Tours manages to give poor/bordering on dishonest service due to the northern lights appearing and everyone being charmed. This has nothing to do with the quality of the tour company. Driving that far north during the high season means seeing at least a brief view of the lights is almost a guarantee. All the companies pretty much follow the same route. There is no reason to choose Fram Tours for this excursion.

We saw the lights! So, in all, accomplished the primary goal. The guide was very pleasant too. A few disappointments, though, considering this was one of the more expensive trip options we found: (1) the van was super cramped, (2) we deliberately chose a trip with a maximum of 8 participants, but then they paired us up with another van - not a big deal except that it limited our site options, and made it so none of us could really get close enough to the fire once we got to the site (not sure why each van didn't just get its own fire?) and (3) they didn't tell us that the pictures they were taking would cost ~USD $30 / photo ... seems like for the cost of the trip, they could've included 1 or 2, or at least the cost could be something slightly lower. They really don't make it clear that you'll be charged and, in fact, kind of imply while you're taking them that they'll just be available. Still worth booking if it's your best available option, but I'd maybe consider looking at other providers too.

Our tour guide was David and he was excellent. He talked about Norway on the way to our first location. Wee set up a campfire by the waterside, put on thermal suits (that were needed!) and David along with 4 couples sat by the fire and within an hour the lights appeared and had a light meal of soup. David is a professional photographer by trade and he was extremely amenable to take as many photos as we wanted. His camera did so much more justice to the scenery and more importantly the lights than any of our phones or cameras. He was a very pleasant guy to spend the evening with and I would recommend him to anyone interested.

We randomly came across the agency and asked for info. They arrange the northern lights tour with a mini bus and they ask for about 1900 NOK. We had just found one at a different agency for 1300 NOK with the big bus, but they told us they're more expensive because the mini bus is more easily reaching any locations up to Finland, increasing then the likelihood of spotting the lights. They also mentioned a dinner on-board and a photo shoot, offered us a 10% discount and we accepted. The time comes and they say they actually arranged a BIG BUS, which is much more comfortable for us, cause we can have more seats (which we actually don't need) and we can drive less hours (which is actually not our problem). Luckily, lies will get you nowhere, and the truth came out during the trip. They basically sold more tickets, and we were actually not "chasing" the northern lights because the big bus can't park anywhere (they actually have very few spots for that). The dinner on-board was a very cheap pre-cooked soup of reindeers, the photo shoot never took place, and after hours of spotting nothing in the sky, at around 11pm the bus decided to head back to Tromsø. That night though, luck was on our side, and on the way back some passengers spotted something in the sky and asked the driver to pull over. The guide ignored us by saying he was looking for the best spot to stop. Truth is the big bus (paid as if it was a mini bus) had no space to park. As a matter of fact, as soon as we found parking, we stopped and saw some lights. Although we perfectly acknowledge the agency can't control nature and we accepted the risk of expensively paying a potentially unsuccessful tour, what is absolutely disappointing is the lack of professionalism. We paid for a mini bus being sold as by far the best option to snick in everywhere, and we get a huge bus with all the limitations listed above and the lie of "it's the best for you". They sell it as "chasing the lights". It's not. It's moving to one of the few possible parking to stay there until around 11pm. Either you see it, or you don't. They don't care. Their only concern is to be back in town at a reasonable time.

We saw the beautiful and amazing auroras, the seeing point is amazing. Just we thought it was by bus, and was in a small van, with out bathroom. Is a long trip, we highly recommend more information, and definitely we will do it again but in a big bus as the same we used in other trips as the snowmobile .

Brochure said 7 hrs, but its 6 to 9hrs, call + 10 times to company in the morning till 2pm, no one answer, till meet time, the guide cannot assure we will be back on time to our cruise, and others guest not happy with our group if shortest the journey, 8 of us have to give up. i showed my call record to the guide, he apologised & explain maybe all are too busy? Why provided the number that no one answer, submitted my claim due to misleading, but been rejected, not even partially?? its AUD2781.12 This booking via VIATOR, so the claim is with them too.

Please beware of this tour company! Signed up a northern light hunting tour via bus with them, but I did not even get to board their tour "bus", and yet I am refused a refund. 1) They changed the time of the tour departure a few hours before the scheduled departure time. 2) They claimed it is not their responsibility that we missed the departure time as they have informed us of the change, even though we did not acknowledge / did not agree to the change. They expect us to be checking our phones 24/7! 3) We did not find any reason that we are not allowed to a refund, according to their terms and condition, yet we are denied of one. 4) No matter how much we tried to reason it out with them cordially, they did not address our questions and just kept pushing the fault on us. 5) They can use humiliating words when they cannot find any appropriate answers to our queries. And they end up ignoring us totally. We are tourists, first time in their country from far abroad, yet to meet with such awful experience on the first day and destroyed the mood for the rest of the trip. They may claim that they are specialised in aurora hunting, but they do not know how to be responsible and serve the customers right. This may be their strategy to earn your money. So think twice before choosing them.

It was one of the top hits in our trip. Cristian did all his best to try to find out a clear spot in a cloudy and snowy night, but also tying to find a safe place not to be in the middle of the road. Unfortunately the snow covered quite deeply most pathways. We ended up in Finland with -21 degrees C, but we saw a fantastic dance of the green lady!

What a day! Christian is an incredibile guide and has a full skill set of northern culture, geological and weather knowledge. He was able to reply to all our questions about northern life and light. In the same day he drove us through fjords in the sunshine and northern lights in the dark. Absolutely polite and simply great! The tour with Christian should be on the to-do-list when you go around Tromsø!

We decided to book the trip with them despite the only few reviews available. Our guide (Christian), very friendly and so knowledgeable, started our tour saying "we have a tricky night ahead, I can't promise anything but I will do my best". He drove us quite a lot in order to find some clear sky because in Tromsø was raining since we came (3 days ago). We stopped for the first time in a valley with beautiful mountains where we got a delicious soup, but after that we move to another place because was raining, again. In this new place we waited a few minutes but the sky slowly cleared up a bit and we saw her: finally the Lady Aurora was there. Just for all 4 of us. What an incredible experience we got! Thank you guys for the incredible moment! We will never forget 🤗🤗 P.S. after the tour we received the landscape pictures in a Dropbox link. The portraits are not for free and are not cheap, but he is a fantastic photographer and so it's an extra cost, but it worth it.

Abbiamo prenotato 3 escursioni con Fram Tours dall’Italia, su suggerimento di un amico. Ci siamo interfacciati con Cristian che è stato sempre disponibile a venire incontro ad ogni nostra richiesta, fornendoci consigli e indicazioni. Il primo giorno abbiamo fatto l’escursione dei Fiordi, molto piacevole e ben organizzata. Super consigliata! La sera del primo giorno abbiamo prenotato l’Aurora Discover e la nostra guida David è stata a dir poco FENOMENALE! Il tempo era estremamente nuvoloso, tutte le guide di Tromso si sono subito dirette in direzioni diverse mentre David è stato da subito estremamente certo della nostra meta: un posto incantevole su un fiume alle pendici di una montagna a circa 45 min da Tromso dove eravamo gli unici ad osservare il cielo. Lì con estrema pazienza abbiamo atteso l’aurora. David ha fatto di tutto per tenerci comodi e al caldo, con fuoco, pasto e bevande bollenti. Eravamo solo in 4 (tutti italiani) e la serata è stata meravigliosa. Lui era sempre in contatto con le altre guide e continuamente osservava il cielo mediante la sua macchina fotografica per assicurarci di non farci perdere l’eventuale spettacolo. E all’improvviso, finalmente eccola!! Tutti gli altri tour operator hanno raggiunto il ns luogo isolato dopo poco ma nessuno è stato così fortunato da vederla per abbastanza tempo quanto noi. Insomma, David ha avuto un intuito (oltre che pazienza) fenomenale! La seconda sera altra Aurora Discover, sempre con David e stavolta ha fatto l’IMPOSSIBILE! Dal cielo cadeva neve senza sosta, tour cancellati in tutta Tromso ma lui non ha voluto demordere e ha guidato fino in Finlandia per circa 4 ore sotto una bufera, con grande entusiasmo e fiducia, finché non ha trovato cielo libero ben oltre il confine e lì abbiamo goduto di uno spettacolo fantastico! Con ben -17 gradi, con grande pazienza e professionalità (oltre che senza guanti!!) ci ha fornito di tute, fuoco e pasti caldi, aiutando i partecipanti a scattare foto e tenendo tutto sotto controllo. David è stato a dir poco meraviglioso!!

Purtroppo, con mio grande rammarico non posso che dare 1 stella a fram tours. Prima dell'acquisto delle 4 esperienze con loro si sono dimostrati super disponibili e presenti. Interagivo tramite messanger ed e-mail e tutto è filato liscio. Nulla da eccepire sulle attività fatte ma quando, anche su consiglio dei diretti interessati, abbiamo deciso di chiedere il rimborso della seconda aurora acquistata, sono iniziati i problemi. Come concordato con loro parte dell'importo lo avremmo utilizzato per pagare le foto, parte in un voucher spendibile e la restante parte in un rimborso vero e proprio che ad oggi non abbiamo ancora ricevuto. E la celerità e la disponibilità che ho ricevuto nella prevendita si è trasformata nel nulla cosmico. Ancora oggi, dopo il mio rientro in Italia avvenuto l'11 dicembre, non ho ricevuto alcun rimborso (solo le foto e un voucher che non corrisponde a quanto stabilito) ma soprattutto nessuna risposta alla mia e-mail di chiarimenti.

Escursione organizzata per bene,gentili dal primo approccio in agenzia,disponibili su tutte le informazioni chieste,anche extra competenze Siamo stati con Cristian,che durante tutta la serata ci ha dato tante nozioni sull Aurora stessa,il popolo dei Sami,la vita lì a Tromsø... Serata serena,cielo limpido,luna...ma purtroppo la dama verde non si è fatta vedere...grande delusione per me che la rincorro da anni...(sono riuscita poi in centro in due sere successive)

Abbiamo fatto questo tour la notte del 5 novembre, quando l'intensità dell'attività solare è stata così forte da far vedere l'aurora in tutta l'Europa. Su questo si, che abbiamo avuto fortuna. Ma a rendere la nostra serata indimenticabile è stata anche la premura, l'attenzione e l'ottima preparazione della nostra guida in italiano, Cristian. È stato tutto perfetto, dal viaggio al posto scelto con cura, dalle storie raccontate su un sacco di argomenti e dal fuoco acceso nel bosco al the e cioccolata caldi, dall'emozione dell'attesa con la testa all'insù e la bocca e gli occhi spalancati quando finalmente è arrivata l'aurora alle belle foto scattate da Cristian nel momento giusto...Ci hai regalato una notte magica, che porteremo nei nostri cuori per sempre! Grazie di tutto! Tour stra-consigliato!

La mattina abbiamo effettuato l'escursione sui fiordi e la sera l'escursione per l'aurora boreale. Sarò sincero: l'aurora un pochino ci ha deluso perchè essendo il nostro viaggio di nozze e l'unica sera alla ricerca dell'aurora boreale, un po' ci speravamo di vederla bella come in fotografia, invece è stato piuttosto semplice con pochi movimenti, però non è colpa di nessuno. Invece la nostra esperienza è stata fantastica quella sera è stata fantastica! :-D Filippo ci ha portato in posto che sembrava riservato apposta per noi con una cena fantastica attorno al fuoco (ha spaccato la legna davanti a noi) è stato tutto perfetto! Bravi ragazzi! Sicuramente consigliato.

Wir waren eine sehr kleine Gruppe von 4 Mann. Abholung und Kontakt hat super geklappt. Unser Tourguide war super freundlich und hat viel Erfahrung und Wissen rund um Tromsø und Umgebung. Nach einem gemütlichen Feuer und Abendessen haben sich nach 3 Stunden dann endlich die Nordlichter in voller Breite über einem Fjord und Berg gezeigt. Es war atemberaubend. Danke Christian für dieses magische Erlebnis. Ein neuer Herzensmoment ♡

magari uno pensa che vista l'aurora tutto va bene, NO.. E' stata veramente in toto una bella escursione. La nostra guida nonchè fotografo professionale al seguito. Una professionalità unita al piacere di svolgere quello che fa. Con le sue conoscenze di laurea, la sua app, lo sguardo sempre rivolto all'esterno durante gli spostamenti, per cogliere l'attimo e il posto piu opportuno...oltre la fortuna e le condizioni minime meteo, che è un po alla base, ma parere personale, è stato tutto questo suo prodigarsi a permetterci di poter essere al posto giusto al momento giusto per cogliere l'attimo. Complimenti Filippo.

Esperienza unica ed emozionante. Puntualità, cortesia e organizzazione sono sicuramente i punti di forza, così come lo è stata la nostra guida Nicola, esperto, disponibile ed estremamente garbato. Per quanto riguarda l’aurora, grazie anche a Nicola, che si è dimostrato un abilissimo “cacciatore”, siamo riusciti a vederla, seppure per breve tempo e non nella sua massima intensità. Bellissima esperienza anche per i bambini.

Serata magica e indimenticabile! Una nottata inizialmente nevosa in cui pensavamo fosse impossibile vedere il cielo colorarsi di verde. Ma Cristian, con tanta determinazione, passione e competenza, studiando il meteo e le previsioni, ci ha portati nel posto giusto! Come previsto ha smesso di nevicare e in cielo ha cominciato a comparire qualche stella… Dopo un po’ dì attesa attorno al fuoco, come per magia, le prime luci hanno iniziato ad apparire tra le nuvole. Nuvole che piano piano hanno lasciato spazio all’incantesimo. Il cielo si è aperto completamente, la luna piena alle spalle e la danza della dama sfuggente davanti ai nostri occhi. Inspiegabile! Mi avevano parlato di Cristian come il mago delle aurore boreali, e non si sbagliavano!!! Disponibile e preparatissimo, ha reso la serata memorabile!