Very friendly guides. Unfortunately we were popped on a local bus and public train at the end of the tour. Long and noisy way to end the day! Lots of money for mostly public transport and group tour of castle.

We loved the tour! It was but well organized and informative. I wish the would be a little bit more time to roam around though.

Castle is truly beautiful. We were lucky to have a beautiful sunny day. Expensive tour but they got us there and back in half a day.

Was a last minute booking so a it was more expensive than other tours. This was our only chance to get a tour and we really enjoyed it. Was worth the extra money to not miss out. Would recommend.

Overall good experience. Friendly person to organize travel. Castle was beautiful. You take a train and then get moved to a van. Sitting in third row wasn’t that pleasant and couldn’t see anything out the windows. Other than that, the experience was very good.

logistics were a bit off . The castle is partly under renovation. The “guide “ was an audio system. Very expensive for what we got.

Transportation was easy despite a train strike, our guide made alternate plans and kept the trip less stressful for all

I was a little worried to do this as I had read bad reviews but we decided to do it last minute and this was only option to get a ticket. It started well with someone meeting us on time at Munich train station. We took the train and got in a van for the rest of the drive. The drive definitely added to the experience. There was beautiful foliage and views of the Alps. It was beautiful. We got to the castle and had more than enough time to do the walk up, and do Mary’s Bridge before our tour time. The tour was quick but enjoyable. We then took pictures on the balcony, got a snack, watched the movie, saw the old kitchen and descended by foot. We had time to walk to the lake and take pictures of more lovely foliage. The trip turned south when our driver did not meet us at 11:55 which was time that was stated. After 30 minutes and hearing nothing, we called 2 taxis. We knew we had missed the train but there were more trains leaving. Just as the taxis pulled up, the driver came and apologized and said he had lost his phone. He ended up driving us to a station closer to Munich and catching the same train. I guess all is well that ends well but there was some stressful moments that shouldn’t have happened. I also had to pay for 3 people as a minimum to do this. I understand the van part but why am I being charged for trains and tickets that they didn’t have to buy? In a way I would recommend it because the drive part totally added to the enjoyable experience but I’d be worried about the reliability.

So many things not explained in the description. It is NOT a private tour. It is a public ticket where you listen to a device while going through a small portion of the castle with 30 people. The tour itself is only 30 mins long! The views are amazing and the interiors we did see were stunning, but actually very small considering the size of the castle. The logistics of getting there were confusing. We were told to meet on a train platform. We were unsure exactly where to go and the guide wasn’t there until 4 mins before the meet time. Then you take a train, then a van to the base of the castle — long trip. Then you either walk 30 mins uphill or pay to take a bus or to take a horse carriage. That was not explained anywhere and why isn’t that included? .Then when we were done, our driver was nowhere to be found. Was 30 mins late so we had called a taxi as thought we’d been abandoned there. That meant we missed the train so he drove to a different station to get us back. Very unprofessional and not what we expected from a Viator tour. I can’t recommend this tour as logistics are not reliable and the tour itself was ridiculously short.

Lahdo was great, took care of everything with trains and driving and gave us a history of the area. Would definitely book again!

Tour was managed well, but communication could have been improved. We were not sure what we were supposed to be doing at times. Overall a very nice trip though.

We were thrilled to snag a ticket at the last minute to Neuschwanstein. The driver and organizer were father and son and very nice. We only had time to see the castle and Mary’s Bridge. It is nice to avoid all ticket lines for train , tour and return train ride. EASY!!

We knew what we signed up for and got exactly what we expected! The half day tour was worth it and the employees friendly and knowledgeable. Tip: wear extremely comfortable shoes and layers! Nice touch: we were greeted after our tour with fresh pretzels from our driver!

Truthfully, I was a little disappointed. Not with the castle, but with the whole process. From the description We were expecting a guided tour. We got someone who met us at the train station and got us to transfer, then we were given directions to get our tickets for transfer to the castle. Went through the castle on an audio tour and felt like we were just herded through. Definitely not worth the $174 per person. Maybe during the summer it might be worth it, but otherwise just go on your own

Although the castle tour was a little rushed, that had nothing to do with this service. That is just the way the castle works. Our transportation was seamless and easy. The driver from the train to the castle was friendly and pointed out things around the area that were interesting. You need to keep in mind that the tour is the castle…not everything in between your starting point and there. It is essentially a travel service and tickets that you are buying, but the convenience and guarantee of tour tickets made this a good service for our group.

Great tour and the hosts were amazing. We mixed up the time to be back to the bus - they waited for us and ensured we made our train home. Fantastic experience, can’t thank you enough!

It was a bit of a weird experience to be honest. Showed up at the main station with nothing showing us who we were supposed to meet. I just by chance saw a guy with a clipboard and asked if he was the viator guide. We were then directed to another woman who took us onto the train and helped us transfer. Once we got to the final train station she lead us to the van, once in the van she jumped out of the car in the middle of a road and apparently the driver was our new point of contact. Once we arrived to the castle the driver was helpful in giving us all the information we needed. He even gave us pretzels and water upon returning to the van to take us back to the trains. Overall the driver was great but the whole experience was just really weird and disjointed. It felt very odd and disjointed the whole time. I should also bring up that I called viator ahead to ask about details of this trip and make sure we didn’t have to ride a train and they said it was a small bus that would be taking us. That was clearly a lie. I asked 3 times and was assured it was a car/bus.

Disorganized and other than transportation you are own your own. Expensive for what you get. Castle was great but that was sperate from the tour.

The trip was efficient and organized. Lhudo handled the train tickets to the castle and the return train ride back, advanced admission tickets and drove part of the way there with his team in several vehicles. It was nice to drive through the countryside. He also provided us with water a snack after visiting the castle. This is not a guided tour in the sense that Lhudo and his team will walk you around and provide a tour. He provides transportation and the advanced tickets. Tour guides are not permitted to provide a guided tour in the castle as the castle already provides this. I really liked the half day excursion. We were back at the München station by 2:45 pm. Most tours take 12-13 hours depending on the tour. And the road traffic on the way back is awful!! I am so glad we ended up taking the train back from Fussen instead of driving the rest of the way back. Traffic was backed up for miles in the town and it would have taken hours to get out of there as there are only 2 lanes.

Trying to fit this castle tour in from Munich in 7 hours is not the best idea. There is two hours of travel each way due to the train schedules between Munich and Fussen. This agency really only offers the transportation to and from the castle (buying train tickets for you and driving part of it by van). Unfortunately, the mountain and castle were covered in dense fog during our time there, so we were unable to see the castle with the picturesque view from the bridge. The castle tour itself was great as the inside of the castle is absolutely stunning! Again, the views from the castle and balconies were hindered by fog, but that's not a knock against this tour necessarily. The sun came out and fog started to go away almost immediately after leaving, so finding a tour that is longer would've allowed us better views. This tour is really catered towards someone who is not trying to take up a whole day on going to the castle and it is pretty expensive for the experience that it offers.