We had used the same driver previously. A jacket was left in the van. He brought the jacket with him when re returned for our pickuo

I booked shuttle pick-up for 9:30 AM was told pick-up time would be 12. Was told we could not get on ship until after 12. That was a lie, people were on board at 10:30.

Friendly driver who was very prompt. A shared shuttle with 4 other couples. Efficient getting us all loaded and dropped off at our cruise port.

Booked a transfer from Rydges World Square Sydney Hotel to the cruise port. The driver was on time (actually, a few minutes early), and was very welcoming and friendly. The ride was also comfortable. I couldn't have asked for more. :)

Shuttle was on time. Driver friendly and helpful. We arrived at the port ahead of schedule and that's really all you need.

Driver was on time but very rude. We hD 1 luggage and a carry on each. He was upset about our luggage amount.

Ivan was on time and very personable. We arrived to cruise port quickly. We wiggle use viator for this service again. Thank you.

The professionalism and helpfulness of the driver. He knew the routes and safety was used to get us to our destination.

Wonderful pickup from hotel bro pier. The driver was very attentive to our needs . He was on time and very nice. I recommend them highly.

Driver was early and very cordial! Loaded and unloaded our bags. Very happy with the service, will use again!

Clean and modern van. Clearly articulated our pickup time and specific location. Loaded and departed quickly toward our destination. Dropped right in front of the baggage drop area. Would definitely use again.

The driver was pleasant and friendly. He helped us to pack our luggage and got us to our ship in good time.

Our driver was pleasant and got us there he obviously had not paid attention to our information that we had three suitcases and a carry on! He had another couple in there with two bags and it was just luck that he could hold our bags away from him so he could drive. It was a tight fit! But we made it!

Booked a transfer from a hotel in Sydney to cruise terminal on 28th November, asked to be picked up at 10.45am embarkation was at 11.30am was told by the driver that we would be picked up at 11.30 requested twice by text to be picked up at 10.45 Call on the day of transfer by a very rude lady at 10.05am who informed me that we would be picked up at 10.20am and the driver would only wait five minutes and then he would go. When I said we wanted to be picked up at 10.45 she informed me that I didnt have a choice and that I did not tell them what time we would be picked up. The driver arrived and threw our cases into the back of the car, he appeared very grumpy and did not speak to us. Not a nice way to start a holiday WILL NEVER USE THIS COMPANY AGAIN, TERRIBLE SERVICE.

The transfer co. notified me via e-mail the time they would pick me up, requesting I be ready 15 mins prior. They were prompt and loaded my heavy luggage in the back. We had 6 people going to the out-of-the way cruise dock, which took about 20 mins drive. I would recommend this business to anyone, instead of a taxi, which would've been very expensive!

Quick and easy transfer to the port. A bargain price also. Driver made sure we got under cover from the rain and made sure our bags got there dry.

Right on time, If you want people to do your review, do not force them to say more than they want to say 😬

John(Igor) was great. He was even a bit early as was I so it was perfect. Very personable, nice, clean vehicle. Easy ride to the pier. He's a keeper!!

Excellent service well worth booking as so easy to use direct from door to door polite drivers can't do enough for you

On this shuttle you do not get your pickup time until 24 hrs prior (which gives you 0 time to cancel if it's not the time you want. You cannot request a different time. Very RUDE vendor. It was "Take it or Leave it" from them. Our luggage was lost on our flight to Sydney and the morning of our cruise they had no idea where it was or when we would get it. We needed to get some clothes as we had nothing to wear. We were told our pickup time would be 10:50 AM for a 6 PM cruise departure. I had asked for a 3:00 PM pickup. As we had to go shopping for clothes, I told them we couldn't do the 10:50 AM pickup and that's when I got the response above. NEVER, EVER BOOK A shuttle with Viator unless they guarantee your pickup time. I contacted VIATOR and they would not refund my payment as the vendor said I didn't meet the shuttle. DUH!!!! Never again, I will take a taxi, which ended up costing us less that the shuttle did.