The pick-up in Naples was good and drive down to Pompeii fine. The guide, Rafaella, was very knowledgeable and executed well. However, I got ‘diengaged’ from group near end of tour. It would have helped to have a map at least of layout! Managed to find exit, and excellent communication from Viator operatives guided myself and daughter (with whom I was reunited) back to restaurant for lunch which was excellent. After that, communication was a little disjointed to find transport onto Sorrento. Drivers excellent skills at all times although appreciate sometimes changed plans of guides but they adapted well, caring and attentive to accommodate. Overall, thoroughly enjoyed tour ‘when in Italy, do as Italians do’

Good experience overall. Bit of confusion with the pickup, but all sorted eventually. Excellent guide in Pompeii and they do good job taking the group through the crowded chaos of Pompeii. Lunch is pretty basic, but it’s effectively free. You might want to get your own instead, even at the same restaurant. Bus and minivan were both very clean, comfortable and drivers seemed experienced and good.

Our guide for Pompeii was excellent. She explained things very clearly and interacted well with the group. Trip to Sorrento gave us time on our own to explore the beautiful city.

Our guide at Pompeii, Eliana, was knowledgeable and personable, and spoke in plain language so you were not overwhelmed with facts you'd forget. If you lagged behind, you could lose sight of the guide and not be able to hear or find her. The terrain is a bit rough for those with walking challenges, but worth it. Even in mid-Oct, there were lots of people. I would not recommend touring on your own, as you would miss too much. The area is much larger than expected. Lunch was good, but we got behind and were late leaving for Sorrento. Our guide on this portion was Elga. I thought we would see a lot of coast on the way, but you actually go thru 3 tunnels in the mountains. The last was 5 KM long, and we ran into a traffic jam. Once past that, the road was narrow and busy and must be much worse in the summer. Once we could see the coast and coming into Sorrento, the scenery was beautiful. We got out in the centre of town down near the water, but due to our delay, instead of having 2 hours to spend, it had to be cut to 1 hour so that a couple from a Carnival ship could get back before it sailed. We had a quick tour through some of the streets nearby and down to overlooking the water (fantastic views), then 20 minutes to shop on our own. I would recommend going to Sorrento and/or other Amalfi coast towns if you get a chance, but I would not recommend driving there on your own. Overall a great day.

The trip Pompeii and Sorrento was nice. They sent us a description of where to meet them. They were all very knowledgeable and easy to conversate with.

Our tour of Pompeii was very informative. The guide was very knowledgeable and had a great sense of humour. We then had a quick lunch included at a local restaurant for pizza. This was very nice but it is a long table for everyone on the tour so we did not get to sit together with our family. This was followed by a quick trip to Sorrento. It took us longer to get there than we stayed to tour around. Our second guide toured us to some local places eateries and limoncello shops and we were told to meet back in 20 minutes to return to Naples. This tail-end trip to Sorrento was not needed and too rushed.

Amazing excursion would highly recommend! The Pompeii tour guide (Emilie??) was so informative and funny too! She really made the tour worthwhile. The time in Sorrento was perfect, and the Pizza lunch was in a really gorgeous restaurant-excursion worth every penny!!

We had a fabulous time in both locations with two excellent guides. They were both very knowledgable and entertaining and we loved the history of both places!!

Great experience for the family, everyone was so kind and engaging with our 4year old. Our guides were amazing and full of knowledge. Would highly recommend

All aspects of the tour were wonderful Both tour guides were friendly and very informative, the pizza was awesome

Tours of Pompeii and sorento had great guides, it was good having a guide at ponpeii to tell you alot of the history of the place. Lunch was chaos, we had about 8 minutes to eat a full pizza! Again the tour guide for sorento was really nice but you didn't have much time there, I would recommend a day trip to Sorento alone if you have time, its beautiful and nice to get away from the bustle of Naples. For what it was a good tour however

Elisa was an excellent guide for Pompeii - truly exceptional in providing great insight and history while being able to answer all the groups questions. Sorrento was lovely but a bit short as we only had an hour to explore the town. Still a wonderful experience overall and highly recommended!

Our guide was so amazing! She was super knowledgeable. Very patient with the children that were on our tour. Excellent sense of humor

When the cruise ship pulled into Naples it was pouring rain and beyond windy. We tried to make it over to the bus but before we left the port building our shoes were already soaked and our umbrellas were broken. We let the tour operator know that we could not make it and asked for a refund. We couldn’t believe the tour would go on in the rain. Viator said they couldn’t give a refund which was even more frustrating. We have used Viator to book tours many times but their refund policy will make me consider using another company.

This tour started too late. After touring Pompeii, we had a 1 hour drive to Sorrento. The “guide” said nothing to us the entire way about where we were, the beautiful towns we were passing etc. We were dumped off in town, told to meet in an hour, and then driven the hour back to Naples. If anyone has been to Sorrento, you know that it would take at least a half day to see any of the thousands of shops. Not recommended!

Too much time wasted from waiting,only had 45 mins in Sorrento,its a shame for the price paid.Own tour plan might work out sightseeing better

Good communication before hand. Pick was smooth. Pompei was excellent/ the English guide was awesome- funny, clear and very informative. Lunch was great- pizza and a drink. Trip to sorrento was good and stoppped for pics of amalfi coast on the way. Sorrento was nice- he was an entertaining guide with brief explanations but always fun and jovial. The limoncello tasting place was fantastic. All in all a great day and excellent value for money

Pompei was interesting to see, but we were disappointed in our guide. In spite of the 1-hour ride from Naples and the walk to the entrance, we were not given the promised bathroom break before starting the 2-hour walk through Pompei, Our guide, Francesca, was informative but seemed bored with the whole thing and her accent was so heavy, we had a hard time understanding her.

I waited to be picked up but no one came so a day was wasted and I came especially to see Pompeii :-(

Pompeii tour was great - a lot to see and the guide did an excellent job filling us with a lot of information. Sorrento tour was too short, the guide did not say much about the town at all, and did not provide even a map. We only had about half hour to explore the town, and had to rush back to the meeting point out of fear of being late as we were not familiar with the street and did not even have a map.