Our one day Petra tour was advertised to be on a luxury bus. Instead, we were put on a small passenger van with stiff, plastic/vinyl seating that had absolutely no padding. The 3 1/2 hour ride from Tel Aviv to Eilat was miserable, as we could feel every little bump in the road (and the roads aren't smooth) and by the time we arrived, my daughter and I had excruciating back pain. We received false information about this tour, and when we asked for a partial credit to compensate us, we were offered a mere 10%, which didn't even pay for the airline flight we were forced to take back from Eilat to Petra. The Bein Harim representative I spoke with the day of the tour promised our ride back would be on a luxury bus, as promised. But, at the end of the tour it was the same small van - not the bus promised to us. Bein Harim refused to make it right. Don't book this tour!

Amazing tour, great guide, kind service. Everything was well organized. Petra is definitely a place to visit if you have a day or two during your trip in Israel.

The tour guide was very good he has a lot of knowledge and he is very nice. and the experience was amazing.

The visit in Petra was amazing! Guider was very attentive and friendly, explained very well and walked a good path together sharing interesting information. Also the driver was very careful. The bus is also clear and comfortable. Great attendance since book until after tour!! It would worth to spend longer time in Jordan!

Had an amazing trip to Petra with Bein Harim tours. The bus came on time and the bus ride was fun and easy. Great guide and awesome overall experience.

I did the one day tour of Petra from Eilat. I usually avoid tours because of the size and rigidness of schedule but doing this trip solo was just gonna be too much of a hassle with all the touts/language barrier etc so I opted for a tour. I’m glad I did because the day was effortless and relaxing. Only pushy salespeople at Petra itself. From my hotel in Eilat I was picked up in a van along with four other participants. We were driven to the border crossing and aided by Ramzi who expedited the additional visa/exit fees, $140. From there we made our way through immigration and were met up with Fadi, our guide for the day. Here we also met up with a bus load of other participants coming from Jerusalem and Tel Aviv. It was a large group but Fadi was great. You can tell he’s passionate about his job and introducing Petra, his hometown, to us. We were told about the history of the site during our ride to Petra. There was a nice break to deprive us of some $ at a souvenir shop but that was expected. We were given about two hours at Petra this included about a 60-75 minute tour from the entrance to the Treasury by Fadi who did a wonderful job at keeping me entertained. There was about 45 mins to wander independently before meeting at Sandstone restaurant for our lunch buffet. I made it as far as the amphitheater before I turned around and headed to the resto. I think a day is sufficient at Petra unless you arrive on a day that also has the night candle entry. If so I’d stay o/n and do the night entry in the evening and come back to Petra the following day and explore it further to the monastery. Buffet lunch was ok with typical appetizers of the region and three meat dishes along with a very mushy vegetarian spaghetti entree. Only one small plastic cup of water was provided but you can purchase more beverages. Return to the border back to Israel was straightforward. We made another pit stop for a coffee/watermelon break and more souvenirs. For me the standout was Fadi, which is why I’m giving it 5/5. Otherwise, I think the tour would merit 3.5/5.

This tour allowed us to see one of the world's most iconic landmarks. The pickup in Eilat was on time and the border crossing to Jordan was quick, we didn't have to deal with the bureaucracy, as the company representative does it all for you. Our guide Muhammad was amazing. Well done!

Great tour if you are looking to visit Petra during your visit in Israel. If you have more time, I would suggest taking the two day tour. The operation went great, we were lucky to have an amazing guide, the site is stunning.

This tour was a remarkable experience. The guide was knowledgeable and professional, and the tour was well organized. We explored the stunning Royal tombs, Petra theater, The treasury of Petra and a few more breath taking sites. The lunch was delicious, and overall it's a highly recommended journey

I booked my tours and received 0 confirmation on itinerary. Had to call back server times to confirm dates, schedule, pickup location, and room reservations. When I called the hotel to confirm my reservation and CRS was rude and would not try to resolve the issue. I ended up having to call the hotel myself to confirm and get the details of the stay. This company needs an upgrade on customer service and be more detailed in the logistics of each tour so the one is not wondering where the pick up is, who is doing the pick up and other pernant information about the tour that is needed.

Review in short: Precious time wasted due to inefficiencies, lacklustre tour guide, shortchanged on tour promises, discrepancies in tour costs. Context: I signed up for a 2D1N Petra-Wadi Rum trip, starting from Eilat. The tour group that I went with had people going on 1D Petra (roughly 30 people) and 6 people on the 2D1N trip. At the end of Day 1, the 1D tour members returned back to Eilat while the 6 people proceeded to a Bedouin campsite on the outskirts of Wadi Rum for the night. Review in long: Precious time wasted - Before detailing the complaint, the positive thing was that the morning shuttle bus pickup in Eilat and dropoff at the border were timely. While the border crossing was relatively fast (15 mins), the tour group had to wait more than an hour for visas to be done. From my perspective, I felt that the visas could have been done beforehand before the tourists arrived at the border. Furthermore, we had to wait for the arrival of all tour groups before we could proceed. This could have been mitigated if the timing of the pickups in Eilat were worked backwards, so that the arrival of all tourists would have been timely. The most pissing thing that happened was using our precious time to process unpaid payments of a number of tour people. Thereafter, there was a payment issue involving some tour members, which consumed 40 mins of our time waiting in the tour bus. All these payment matters could have been settled before the trip took place. Syndicated tour - not a complaint, but it should be known that the different tours are syndicated under one organisation. I deduced this when the driver picking me up was the same person as another trip that I did with Tourist Israel (day trip to Timna Park). To Bein Harim staff reading this review, please verify whether my claim is correct. Lacklustre tour guide (Petra) - while I understand that this is not the first time that the tour guide has led this tour, the delivery of the history on the bus felt very scripted. Personally, as a history buff, I felt that the value-add of the relatively expensive tour prices was the description of the region and country. Along the Petra tour, I believe there were many sights that the tour group passed by, but I felt that the description of the sights were pretty shallow. This was made worse when we passed by dams along the route to the Treasury and there were no stops made at the dams to describe their function and purpose. Lacklustre tour guide (Wadi Rum) - the tour group took a jeep tour around Wadi Rum with our driver, who was a local. Instead of a narration of the region whenever we made a stop for phototaking, it was a Q&A instead. While some may prefer this type of tour guide, people who are curious about the region and have no clue about the history would not benefit much from this style of delivery. Shortchanged tour promises - on the itinerary on Bein Harim website for the Petra-Wadi Rum 2D1N trip, it specifically said that the jeep tour in Wadi Rum was from 9am to 1pm. However, I was shortchanged (I can't speak for the other group members who booked the trip via other tour agencies) because the jeep tour ended at 11am instead. I clearly expected at least a 3-4 hour jeep tour but we got less than what I was promised and paid for. After leaving Wadi Rum for Aqaba, I expected to make the border crossing back to Israel at 3:30pm. Instead, our group made the crossing at 1:30pm, leaving me shortchanged of 2 hours that I could have spent in Aqaba. To fully detail the events leading up to Aqaba, our group left Wadi Rum around 11:15am and took a 45min van ride to Aqaba, arriving at 12pm. We had less than an hour's free time before being gathered to leave from Aqaba to the border at 1pm. In the end, all 6 of us in the group were collectively shortchanged, leaving us hanging/waiting in Eilat for a couple of hours till our individual transportation out of Eilat came. One tour member I know had to wait for a 9pm flight out from Eilat as she expected the tour to end around 5 to 6pm. Discrepancies in tour costs - Just to be clear, this is a description rather than a complaint. According to Bein Harim, my tour package costs USD351 (I paid using a student discount). The usual price of the tour is USD369 (standard adult price). Asking other tour members on my trip, I found out that other tour agencies charged around USD400 for the same 2D1N trip. While I am not doing marketing for Bein Harim, please be aware that given the supposed syndicated tour arrangement as I mentioned above, do a price comparison before booking. Conclusion - all in all, I felt that this trip was very overvalued. Given the amount of money I paid, I certainly did not feel I received the full value of the trip. For me, I am paying for time. While I acknowledge that some things are beyond the tour's control, such as traffic jams, bad weather, a lot of the inefficiencies were man-made and can be attributed to the tour agency. The activities that felt worth it to me were the night at the Bedouin camp and Wadi Rum. The other activities felt badly affected due to the multiple inefficiencies. Please get your act together, Bein Harim and other tour agencies.

Tres bon tour dans le site exceptionnel de Petra. Tres bon Guide jordanien. Formalités aux frontières rapides. Bon repas en fin de tour. Par contre, manque de temps sur le site, le départ d eilat devrait se faire beaucoup plus tôt. Si vous voulez vraiment visiter Petra, il faut prévoir 2 jours.

Wie haben eine Tour bei Bein Harims gebucht, wurden aber irgendwie an die Firma "Fun Times" weiter gereicht und hatten alles außer fun time. Wir wurden pünktlich 7:05 abgeholt und zu einer 500 Meter entfernten Tankstelle gebracht und dort haben wir das erste Mal fast eine Stunde auf andere Tour-Teilnehmer gewartet, die mit demselben Fahrzeug abgeholt wurden. Dann ging es weiter Richtung Grenze, dort haben wir wieder auf andere Teilnehmer gewartet...der Grenzübergang hat etwas länger gedauert, aber das wussten wir...danach haben wir auf den Bus gewartet....usw. dazu kamen Stopps an diversen Läden, wo wir was kaufen sollten... rückwärts das ganze genauso, da kannte unser letzter Fahrer (mussten mehrmals das Fahrzeug wechseln) nicht mal unser Hostel. Waren gegen 20 Uhr wieder in Eilat…also 13 Stunden unterwegs und hatten gerade mal 2,5 Stunden Zeit für Petra. Unser deutscher 100 Euro- Guide stand uns 1,5 Stunden zur Verfügung und konnte wirklich nicht mehr als seinen auswendig gelernten Text. Der Guide im Bus war unbeschreiblich. Da fehlen mir die Worte. Alles in allem die schlechteste Tour, an der wir jemals teilgenommen haben. Ich habe das Reisebüro extra noch mal angeschrieben und erklärt, wie der Tag gelaufen ist (13.03. für die anderen Tour-Teilnehmer, die das vielleicht lesen und es ebenfalls bestätigen können) und bis heute keine Antwort bekommen.

tres beau dommage que se soit si chere...trop de taxes il faut partir au moins 3 jours pour etre sur de tout voir et surtout payer moins chere