Very responsive. Our original hotel caused us some problems and we had to change our pick-up location for our departure. Viator accommodated us with no problem. We had the same driver both times. He was great.

Would recommend this company for shuttles to and from Hotels in Waikiki - pre trip comms were great 24 hours ahead, with updates and clear instructions on where to meet at the airport.

Great service, on time, friendly people, good drivers, comfortable vehicle!! The driver pointed out various sites on the way and recommended some places to go for the next Hawaiian visit!

Family of five and our baggage picked up on time and very helpful. Staff communicated well so we were never in doubt about our service.

Pick up was easy and on time. Driver was very nice and helpful. Driver was right at our baggage claim when we got off the plane.

James and his team was great. I would highly recommend them. My wife and I were travelling with 3 young children and they provided car seats with no extra cost. They were very responsive to chats and email so we had no issues with getting hold of them when we needed to. They picked us up to and from the airport and we even arranged them to take us to and from Pearl Harbour for a very reasonable price. They were on time, very friendly and gave us some good advice along the way. Definitely the best choice for traveling with young children.

I was so impressed with the service anaxing. We changed our time pick was changed and he accommodated me. Our bags were missing and he helped us

Our driver was stan and he was at the airport when he said he going to be there. Very friendly and gave us some insight on the island.

Driver was on time and very helpful. Best way to get from airport to the hotel. He even waited for the bags with us.

Stan was very professional and gave great directions on where to meet him! Stan was on time and we had NO wait time at all. Got us to our destination ahead of the time I was anticipating. GREAT EXPERIENCE!! Thank you!

The driver was early each time, and very considerate, unloading and unloading our bags, and getting us to the closest area of our destination

Ethan, our driver, was already there waiting at the baggage area when we landed. He was nice, a good driver and very professional!

Amazing service! Booked this for my sister and her friend when they were meeting us in Hawaii! The drivers were there waiting when they got off the plane and even made a nice custom sign for me saying congrats for her graduation and the leis were so nice also! Will def use this company again every time we come here as they were prompt, kind and very accommodating!!!

he was on time and he contacted us before thru text . so it was easy to reach him. we didnt have to wait and tge van he brought was more than ebough to fit a family of five and all our luggages

Stan picked us up on time. The vehicle was clean and roomy for our family and luggage. Would definitely book with them again.

Stan was pleasant and helpful. The vehicle was clean and comfortable. His food recommendations were spot on. Would definitely use him again.

I think her name was Alena. She was very nice and helpful. she even helped my grandmother on and off the bus. And the bus was super clean and comfy.

The driver was prompt (little early) and got us to the airport in good time. Very personable and car was very clean

Great service! Met us at baggage claim and helped with luggage. Perfect trip from airport to condo. Unloaded luggage when we arrived. Highly recommend!

Elaina was early and found her right away! so nice and helpful with luggage and all the questions we had about things we wanted to do