When I booked this trip I was told I could book the whole boat if I sold all 60 tickets. We were taking a group of high school seniors so I sold all 60 to get the whole boat. I paid all the money and we were set for our trip on Wednesday April 3 from 2:30pm-6:30pm. Upon arrival we checked in and I noticed other people not from our group waiting as well. Turns out they were all going the the boat with us. I told the gentleman in charge that I paid for 60 tickets for the whole boat. He laughed and said this boat holds over double that amount and they didn’t do private cruises. He called the owner of the boat and he said the same thing. I could have combined the other boat our group rented and we could’ve all been together but I was told only 60 on our boat. We did not want to be with strangers. We finally boarded the boat at almost 3:00pm. While we did have a good time once on the boat, it was not what we were promised or paid for. Also it was not a four hour boat ride, more like 3 hours, which again is misinformation. I understand there are language barriers but this was deceitful. I got a $3800 semi-private 3 hour tour when all I paid for a private 4 hour boat ride. The staff apologized all over themselves and said they had no control over what I was told by Viator. What was I gonna do, I was stuck in the Dominican Republic and didn’t have a leg to stand on. It was very disheartening and I will not recommend Viator to anyone.

We did this cruise as part of our large family vacation to Punta Cana. They picked us up from our resort, Dreams Onyx, and dropped us back after the excursion. On arriving there, we all had to sign a waiver and then the crew guided us on how to board the boat from the beach. The crew are all friendly, entertaining and a lively bunch. Our first stop was to go snorkeling in the ocean for 20 minutes. They had us strap on those standard lifejackets around our waist so they functioned as buoyancy belts and then to put on the snorkeling mask. They even allowed those who did not know swimming, but wanted to get the experience to try one at a time with their lifeguard. Just wish we could have snorkeled for double the time, as this was our favorite part. We then got near the dolphin area where we could see several of the visiting dolphins for 10 mins from the boat. And then to a beach where several boats docked so the passengers could all get into the 4.5' of water and play around here for about an hour. Just before getting into the water, Jackson had everyone do a line dance number with him which was simple and fun for all. The only reason I dropped a star was while the drinks were simple but good (rum or vodka with coke or sprite), the food was just cut up fruits. Tasty, but I think every was expecting something more like a light lunch than just fruits. And also, the shuttle bus that was supposed to pick us up at 11, only showed up closer to 11:20. But the crew were a lot of fun, and even joined in with the older adults as they danced to South Indian (Malayalam) songs being played on the speaker. They also had a photographer taking everyone's pictures - couples, families and solos for any of who were interested and those actually came out really good. You do have to negotiate the price for the pictures at the end, and we ended up at $300 for all of the pictures that were transferred right away to a couple of our iPhones.

Pros: - Crew was very fun and nice! They let us play our own music :) - Entire family enjoyed the entire trip - The crew took the boat by the dolphin area so we were able to see quite a few. This was not part of the cruise and was a nice surprise! - Good drinks! - They brought us to the "natural pool" where we could wade in the water (waist-level). This was very fun! One of the crew members walked around constantly handing us drinks. - The crew member took really good photos of the entire experience Cons: - Only few snacks were available (fruits, chips) - Snorkling was very very short, only about 10min and about 5min for the few that got in the water last. Only saw very small fish and they were pretty far away so while the experience was fun, I wish we had seen more. - "Natural Pool" is not actually a natural pool; just beachside in the ocean. But the water was super pretty and warm. - Crew photography was crazy expensive ($30/person) but we were able to haggle down to $16/person. And he was somewhat aggressive in taking couple/individual pictures of everyone even when they didn't want to.

Not a snorkeling cruise at all. Maybe 10 minutes of snorkeling with little to no fish, just looking at old chairs and tables they placed underwater. This is a party boat 100%. We brought our two children because it said it was child friendly and was a snorkeling cruise but they had to listen to inappropriate music blasting in their ears while half naked girls twerked in front of them.

We were very disappointed. This is completely misadvertised as being suitable for families. My 14 year old was subject to explicit song lyrics from start to finish, inappropriate dancing / twerking led by the boat staff and they kept offering him alcohol. No mention in the trip description of this just being a total party boat but 100% that's what it was with 15 minutes of snorkelling thrown in. I would advise to avoid at all costs if you have young kids.

Great day snorkeling and hanging in the ocean, I’d definitely book it again. Picked up from my resort and dropped back off.

Very good trip. Value for what I received. Was top notch. Had a good time. Good drinks. Good excursion

The good: picked us up on time, communicated pick up time and instructions well, boat was in good condition, food was good, crew was friendly, felt safe, not over crowded. The not good: it is NOT a SNORKELING cruise! We snorkeled for literally 10 minutes in an area with no fish and no coral, nothing. They did not give us flippers. We went to a bay and sat there for two hours in murky water which you could not snorkel in and listened to extremely loud music. If you are looking for a boat ride and to hang out on the water, I recommend this tour. If you want to snorkel, go somewhere else.

So much fun, enjoyed the trip, staff were very accommodating, and helpful throughout the entire cruise.

Natural pool was dirty and too crowded with many boats. Our experience 5 years back was totally different. It was so good. But we were very disappointed

We did a half day tour and everything was perfect! The staff were all so friendly, Luis made sure we had everything we needed and more! Very accommodating, friendly & such a fun day! Definitely recommend to anyone looking for a care free fun experience.

Best time in Punta Cana the staff take good care of us we saw a lot of fish 🐠🐟 natural pool was my favorite,the bartender was giving us the drink while we were in the natural pool , the tour guide play all our music requested

Thank you so much guys for such a Good time i really enjoy the snorkeling drink atmosphere the natural Pool friendly team very responsible

The experience was amazing , i love it and all my family loved it. it was great. we had so much fun and we will be back very very soon

The fishes are so pretty ,the natural pool was my favorite ,Good entertaiment staff so friendly and profesional,Will do It again

Best experience, talk to Louis!! He’ll give you everything you need and take care of you. Was about vibes and made sure we got everything we needed. Highly recommend, gonna come back

Luis is my guy. So nice and generous. A lot of fun too. Took care of my friends and me. Great experience overall.

luis took care of the 6 of us better than anyone we’ve had in the Dominican yet. Accommodating to everyone, great experience 10/10

The boat vibe was immaculate, luis played the best music . Mutlti cultural and made everyone feel welcome! The experience in general was 10/10

It is was amazing customer service very fun, I will highly recommend this excursions and will rebook again