Jorge was Very informative. Lunch was excellant. We learned some new things so can now talk Tequila....

We did a full-day San Sebastian del Oeste Tour with another tour company last year and had a great time. This year we were bringing different guests, so we wanted to mix up our experience and try Viator instead. Unfortunately we were VERY disappointed. Not only was the tour just lacking in quality over what we had done before (from start to finish), but my mother-in-law was scammed by one of the vendors that they brought us to and encouraged us to purchase from. Here's the longer story, if you want the details: 1. The tour advertised that it would pick us up at our hotel, and then right before the tour, I received an email saying that our pickup location was about 2 blocks from our hotel. This was unfortunate, because we'd brought older guests with us who have issues with too much walking. But we made it work, and stayed optimistic. 2. From there, they picked us up, then made several other stops picking up others, and then routed us to what appeared to be a bus depot of sorts, and had us unload from the current van, and load onto another transportation bus instead, with no explanation. All this transportation/transferring took up a significant amount of our tour time. 3. It was advertised that we would tour in small groups (15 or less, I think it was). Which was technically true since that was the approximate number on our bus, however the Viator company toured several bus loads of people at the exact same time to the exact same locations, so every stop had a big crowd from the same tour company. It did not feel like touring in a small group at all. 4. One of the stops they made on the way to San Sebastian is a jewelry company where they touted the Mexican opal and how special it is to this particular area. My mother-in-law found an opal ring that she liked there (it was quite expensive, but she was excited about it), but it was too big. They said: no problem, they would resize it and deliver it to her hotel the next day. So she purchased it, and was very excited about it. My husband took a picture of the ring to help her remember what she purchased. 5. The actual tour of San Sebastian was very short, and the guide just took us to more stores there to have them sell us stuff. They really didn't tell us about the town, the history, or anything else. We ended up listening in on another Viator tour guide who had a little bit to say while in the church. But overall our time in the town was very brief and not very informative at all. 6. The day after the tour, guess what? The ring was never delivered to our hotel, and no word from the jewelry company. My mother-in-law tried to contact them with the phone number they gave her, but the number just rang with no answer. She was so excited about the ring though, that she decided maybe there was a delay and she'd try again the next day. But 3 days passed, with no word from the jewelry company. She and our hotel concierge tried contacting them repeatedly through various means to no avail. So finally, she cancelled the charge on her credit card. THEN the jewelry company called her and said, they'd run into complications with the sizing, but they'd deliver the ring the next day. Again, the next day: no word from them and no delivery. So now we're on day 5, and my mother-in-law is feeling quite upset about the whole thing, but has given up. Later that day (day 5), when we weren't at the hotel, someone came to deliver the ring. But we had another family member who was there so took a look at the delivery, and noticed that the ring being delivered looked different than the one that my mother-in-law originally picked out - so they took a picture of it, and told them we could come to them at their local storefront to figure it out the next day. That evening we compared pictures: the one my husband took originally (noted in #4), and the one our family member took of the ring that was delivered. They were vastly different - completely different rings. The one delivered was also much smaller in size: both the stone and the setting design. It was not the ring she purchased, and certainly not of comparable value. But she was still hopeful. So the next day (day 6) we went down to the jewelry storefront to see if the situation could be salvaged, she really wanted her ring, and was willing to figure out how to make it work. Not only do they not have her ring, but they treated her poorly in the storefront strongly pressuring her to just pick out something even though nothing they had compared in size and quality to the original ring. She opted out, and left the charge cancelled. They later called her and yelled at her over the phone for cancelling the charge and not picking out a different ring. The whole experience was awful! *Note that this horrible experience went on for 6 days of our trip and left us with a very unhappy feeling. It nearly ruined our vacation. We've visited Puerto Vallarta several times, and have never been made to feel unsafe or like we're being scammed, except for this. We will never book another trip through Viator for this reason. And we'd encourage you look to another tour company for your next adventure too - avoid the scams that they set you up and lead you through.

The history from Joge enhanced all that we saw. It was a bit uf history to enlighten the soul. All the stops, the people, the surroundings was amazing.

All day adventure. See the backside of OV and then a long windy road into the mountians. Stop at a jeweler house near San Sebastian, a working tequila farm, coffee home that is over 100 yrs old and finally San Sebastian. It's a tourist trap. Walk around the town, cobble stone roads. Don't recommend if you cannot walk or have disabilities that makes walking difficult. Frankly, it wasn't worth the time or money. Bus is not for tall people. Felt like we were bussed to select vendors which we could have found right in PV. Guide and driver were nice as were most of our group except for Trump loving American.

Omar is an excellent and very knowledgeable tour guide. Even before the tour started, he called to ensure we were at the correct pickup location. He shared his great knowledge of Mexico and the places we visited with such ease in both Spanish and English, that the entire group was completely entertained and enjoyed every moment. Fredrico was a fantastic addition to Omar and made our trip safe and wonderful. The meal was good and the entire trip was well worth it.

We had a great day on our excursion to San Sebastian. Our tour guide was super helpful ,and he made our day trip a lot of fun. We did a coffee tasting, stopped at a tequila distillery, visited a fire opal jewelry store, (where I bought a beautiful ring) and had a great lunch. San Sebastian is truly a "magical" town!

I thought I was doing a city tour but this turned out to be much more educational ! My only recommendation would be … not to get put in the back of the bus (couldn’t see a thing!)

A very interesting day out into the mountains above Puerto Vallarta. It may be different depending upon where you're staying but, for us, we were picked up by one bus from the hotel and changed to a smaller mini bus for the trip. It was the same on the way back. It takes about 90 minutes to get there and the roads can be very bumpy. That said, it's well worth it. A charming little place with a stop off at a tequila distillery on the way. What's not to like?

Our guide was so knowledgeable and friendly. The tour is amazing. Drive up was beautiful and it was nice to see the forest and the towns along the way. San Sebastian is a beautiful town. Lovely local restaurant that fed us very well. Exploring the town was very nice with our guide explaining and sharing stories. A must do on your trip to Puerto Vallarta

Lovely day trip. There is a lot of time on the bus but our tour guide David was so knowledgable about the area and it's history as a local. The tequila tasting was great. I bought a beautiful opal ring at a stop. And the Mexican Platter at the food stop was delicious. The town of San Sebastian is small but lovely to walk around.

There is some good here, but I feel it would be best to be prepared. 1. The tour guide is very good. He really is doing his best to keep it interesting when there is a long car ride. 2. Lunch was amazing. One of the best meals on our trip. 3. If you are in the Romantic Zone, expect there to be an *extra hour* of driving each way. It was *three hours each way* for our trip to and from the Romantic Zone. 4. You will stop at a location where they will sell you silver, coffee, peanut brittle, weaving AND toquilla. Those are separate stops that take separate time 5. The air conditioned bus is not to American air conditioning standards. It will be warm. 6. You will get ONE HOUR alone in the town. That is it. That is the entirety of it. ONE HOUR. And it is among the warmest hour of the day 2 p.m. to 3 p.m., so you will be hiding in the shade or roasting in the sun. If you like the group experience with a lot of shopping opportunities and don't mind a warm car, this will be pleasant. If you wanted to get to your destination and explore it, like I did, this will be a disappointment.

This trip was really excellent. Our tour guide Jorge was amazingly knowledgeable and brought every aspect of the day to life. On the journey to San Sebastián we visited a family business which distilled Tequila. The process was explained by Alex the son , again a very full explanation of the pry, the a silver jewellery company, with complimentary margueritas! Then a family growing & processing coffee, & then San Sebastián. The entire journey was filled with Jorge’s description of the trees & plants we passed, the stories about the local people & their lives & fascinating insights into the birds & animals of the region. Jorge was the most passionate , interesting & knowledgeable tour guide. Thank you!!

My two friends and I really enjoyed this tour. We absolutely loved the lunch which was included in the tour. The traditional Mexican food was delicious. It was nice to see a more colonial, less touristy side of Mexico. This is an excellent day trip from Puerto Vallarta and allows you to see the countryside away from the modern beach city. Jorge was a very knowledgeable guide and he can also make suggestions about other small towns to visit.

We went together with our family who all wanted to see different things, some wanted to see the mountains and forest, others wanted to know about local agriculture (agave), and others wanted a local small town experience. This hit most of our wants. A highlight was the tequila distillery - we liked learning about the process and took time to answer all sorts of questions from our group. We thought it was a personable experience as the tequila tasting was run by the family themselves. We felt the jewellery stop could have been skipped - but the purpose is to support businesses in the area to buy items. We felt there could have been more potential for the coffee place to be more of a personal experience like the tequila distillery. We tried their coffee (it was good) and had an opportunity to purchase it, but it would have been nice to have had more explanation. We had an hour to walk around San Sebastián - it gives an opportunity to see a small town and explore. Overall, it was a laid back experience - and requires time to get to by vehicle so as long as you are wanting that type of experience this tour will be good.

Trip was too long on very rough roads- 2 hours going and 3 hours home. Village itself was fine but not worth the journey. Tequila making stop was interesting. Lunch was very good. Coffee plantation stop could have been omitted. No time to be on your own - just 30 minutes at the end but too far to walk for anything. We were the last couple to be returned to our hotel because 4 couples were from Nuevo Vallarta. That stop took at least 45 minutes. Would not recommend this trip.

The little town of San Sebastian del Oeste was charming but a bit underwhelming. We had a very knowledgeable and entertaining guide who provided a lot of information on the ancient cultures of Mexico. What I didn't care for were the stop for tequila tasting, the stop at a jewelry store, and a stop at a coffee plantation. These stops, plus the bus ride took up most of the day, and were nothing more than sales pitches to buy stuff. I know many people like this kind of stuff, but I don't want to pay for a tour that turns into a day-long sales push.

This was an excellent tour, Juan Carlos Nd Fernando are great tour guides. JC was very knowledgeable of the town. Fernando great driver

It’s an awesome visit to San Sebastian del Oeste. Jorge is s great guide. His knowledge is excellent. He’s funny too. The only problem is the AC of the van was not cold enough. The road has lots of turns and too many speed bumps. Some of the tour participants got car sick. It’s not anybody’s fault though. The quality of the Lunch is excellent. I love the dry shredded beef, and the chicken.

Jorge was the best guide full of information regarding the history, the architecture, the traditions of this area. Wonderful day, would be great if an overnight version of this tour could be arranged.

A well guided and knowledgeable tour! Enjoyed each stop and felt the timing was just right. An interesting ride through the mountains. We appreciated that the guides gauged the number of other tours at the stops and adjusted the route to come back later if it was too busy. San Sebastian is a wonderful town to see. Lunch was delicious! Thank you!