Getting to and waiting for the transfer bus to take us to the hop on hop off was a real disappointment. First of all, it was a very warm day. We had to walk a long distance to our meeting location. Once we found the representative, he walked us all across a busy street to the corner area of a gas station parking lot. We had to watch, because the gas station parking lot was every bit as busy as the street and cars were flying by us. We witnessed on accident between a bus and a vehicle. We finally go onto a bus after waiting another 20 minutes for the bus to arrive , and waiting again for them to issue tickets to get on the tranfer bus. When we finally arrived at our meeting place to catch the hop on hop off bus, after waiting again, we just about were not able to board because the bus was so full. The bus representatives cleared their personal belongings off the seats so we could sit downstairs near the front of the bus.

Getting off the cruise ship we were directed to the gas station across the street where we sat for 30 minutes. Schedule started at 9:00. We were driven to stop 2 where we had to get off and transfer to another bus. There was a lot of traffic so the loop took over 1.5 hours (not their fault)but when we boarded the bus we were told we could return at 12:30 or 1:30 to the cruise port and MUST be at stop 2. Alternatively we could take a taxi for about $10. We arrived back at 11:30 am and didn’t have time to continue on the loop and didn’t want the wait 60 minutes for the next hop on hop off so we took a taxi. Another couple were told the same thing but hung around and were able to get on the next hop on bus without having a white wrist tag to the cruise port. I have taken hop on hop off in many cities and never had an issue like this. Felt they were in cahoots with the taxi company. If you go to Cartagena and there’s 4 of you… take a taxi and have a private tour. It’ll be cheaper and more informative.

Museum closed so could not visit. Traffic crazy. Not impressed with the city. Best part was the zoo coming off the ship.

Be very careful when hiring this service in Cartagena, Columbia. They do not pick up at the cruise terminal. If you have pre purchased tickets they may arrange a taxi to stop number 2. If you plan on buying tickets on the spot you will pay a surcharge plus the taxi fare. Once dropped off at stop #2, be prepared to wait 15-20 minutes for the next bus. Our bus was clean and our guide was attractive and pleasant. If you elect to have them return you to the cruise ship be prepared for a long wait. Ours was well over an hour while they promised a bus was coming, then told us they were going to wait for 2 more passengers, then told us there was something wrong with the bus, then said they would be calling another bus soon. We had to demand all of this information from them while they sat at a table in front of us and ate their lunch. We had had enough and like several other passengers hired taxi's to take us back to the cruise ship. I have hired several Hop On Hop Off busses around the world and have always had excellent service but here in Cartagena their lack of candor, their "I don't care" attitude, and their ability to lie with ease earns this outlet 2 stars . It should be one star but our guide was very nice. Oh, and the company rep was happ to smirk at my camera.

We planned to sightsee in Cartagena Spain, not in Columbia! So we lost our money, instead we did off and on in Spain for only $7.00 each.

A disappointing experience. I tested positive for covid 24 hrs before the date of my hop on hop off ticket. I was symptomatic and quarantined in my room. I called Viator customer service and informed them of my covid status. I am requesting a refund. The reply I got was more documentation was needed. This is not mentioned any where in the website. When I was symptomatic I did a self test and it shows positive for covid. This tour operator just took my money. Buyer Beware, Fornicat Emptor! The Buyer is screwed for doing the responsible thing.

Great tour but VERY HOT! Caution the vendors are very aggressive. I understand they have to make a living as we all do but when you are on vacation you do not want to be attacked every 10 seconds you get no break! It is the entire island that it is that way but this tour was the worst with the vendors.

Terrible, the confirmation said "easy walk to bus pick up" There was no pick up and no bus where we were told to meet it. We had to pay an addition $30.00 fee to get another bus line to take us. This took over an hour to locate another company. Everything we were told about the pickup was a waste of time. I want my money back! I tried to reach Trip Advisor by phone and never had anyone pick up the line. I will never use Trip advisor again!

We had planned to take this excursion, but we met a couple on our ship who took it the day before. They had to take a taxi to the pickup location and NOT the Hop On/Hop Off bus next to the ship. While they requested an English tour, the tour was all in Spanish. They said all they experienced was terrible traffic and horns-honking. Surprisingly, they were delivered back to the port. We decided to just absorb the $30 cost for the two tickets and avoid the additional cost.

Really a zero. Time was posted on stop #6. We waited a full hour, no bus showed up. Don’t purchase in advance.

We arrived to Cartagena by cruise. The Viator website told us to proceed to the stop which is temporarily closed. There is no signs on that stop stating the fact. There are hasslers at the port dressed in hop on hop off jacket and a company pin , who try to sell you a taxi fo $20 to the nearest bus stop when uber cost us only $2. Later we learned that bus takes us to port, that rep failed to mention it. The route has nothing existing to see. In order to see old town, you have to get off . Bus is old, no AC. They give ear phones, which is a litter. Plastic wrapper on the floor, most of the ride just played music. It was actually pricey for the experience. Just take an Uber to old town and have a great experience by foot

Where do I begin? First, the instructions from the operator could not be any more wrong. It would take them all of five minutes to go on a word document, backspace and retype the correct information, but apparently that’s too much trouble. Instead, you will be frustrated and confused trying to find where you would pick up at the bus. The instructions clearly state in numerous areas that cruise ship passengers meet at stop #2 which is San Sebastián pastellilo Stop. However, stop # 2 is the convention center and stop #3 is San Sebastian de Pastellilo. Except that the San Sebastian stop is no longer in operation and that is on their brochure that you get when you get on the bus. They failed to mention this in any of the instructions so you will stand at the San Sebastian stop until some kind soul tells you that you have to go to stop number 2, which is the convention center. Secondly, in a day and age of mobile tickets used everywhere, this operator can’t advance and requires a paper ticket. So don’t think you’re gonna book this on a ship or on a trip with no access to a printer. Can’t imagine the business they are losing. We walked it, but probably best to get a cab to the convention center, you will see Juan Valdez coffee shop. The bus may stop at the sign or around the corner and the times are not correct either…plus, a 45 min tour all around, takes 2 hours..so there’s that..then at one point the tour guides said we had to get off, then they said we should stay on…it was a kluster. Oh, and the bus was full so if you did get off, there was no guarantee that the next bus would even have a seat for you. A cab from stop #2 back to the port should not be over $10. Do this: take a cab to the old city ($10) and enjoy, then cab back to port ($10). Skip the frustration dealing with this operator, life’s too short. I would attach pics but no feature for that. 🤨

This trip was a shore excursion from Azamara Cruise Ship. It was advertised as a 90 minute round trip. We decided to do the round trip and go back to an area if we liked get off. It is fortunate we did stay on as the round trip took two and a half hours!!! If we had gone back anywhere we would have missed the last bus back! Some interesting sites though

Very unnerving stepping out of the aviary into what can only be described as a mob of aggressive men who wouldn’t take “no thank you” as a response to their demands to take their trips / taxis. Disorganised start to the trip, was only by chance we found the waiting area at the petrol station. waited 40 mins to get a “connection bus”. Many wasted minutes while they tried to solve the mystery of the missing tickets. The bus was filled to capacity, no one waiting to hop back on was able to board. At the end of the trip we were told to “wait for an hour” to go back to the ship…. We declined and flagged a taxi back. Was nothing much to see on the trip :(

Woke up sick on the morning of the tour and was unable to take tour; unable to reach anyone at Viator to cancel.

Under no circumstances take this tour if you have mobility issues. The busses cannot be accessed by a wheelchair because the ramp is too steep. If you take this HOHO from a cruise ship you will be required to change busses multiple times and will not be taken back to the ship. You will be dropped off at an aviary that requires you to walk through the displays and then back to the ship. This was a nightmare excursion and my mother fell because she couldn't stay in her wheelchair. They required her to sign a form saying she wasn't injured even though she was hurt. Our bus was unable to make it up a small bridge and we had to wait for a different bus to come get us. The person leading my walking tour did a great job though.

Very disappointed in the manner in which the company gives the customer misinformation. We were given written information to meet the bus at "stop #2 San Sebastion." We take a taxi there to find out that stop was "out of swrvice". Then take a taxi to next stop. We get there & the guide tells the bus is full & they have a group already to get on the next bus. Finally get on a bus & given a brochure that totally had different instructions than the paper wecwere sent by the company. This was a terrible experience! You have seen our business for the last time!

the instructions on the email to redeem the hop on hop off tickets was confusing with regards to the location of the redemption center that was printed on the email was different. Wish it wand with no problem.

Staying dry on a wet day. Not very informative recording, with lots of music played between stops. You would be better taking a smaller private tour around the city by car rather than bus.

When we arrived we found that the hop on hop off bus was not running owing to a fiesta ,so wasted our money. Can we get a refund?