David our tour guide , Very helpful friendly and explained everything in detail. We will recommend to other friends ok.

David our bus driver and guide was a great guy Always smiling and very professional I would be happy to see David again I give a ten out of ten to Big Bus tours The Ever Glades tour was excellent

I would not recommend this tour. Before we went, I had questions and tried calling to ask them, but no one ever answered, and no one ever returned my calls. On the tour, it was ridiculously hot! There was no room for us to sit upstairs, and sitting downstairs enclosed on the bus, the air-conditioning didn’t work, and we were miserable. Tour is a recording, not a live person, and sometimes, it is talking about things that you have not reached yet or have already passed. You can’t see very well out of the downstairs windows at all, it is blurry, and not great sightseeing. The best part of the tour was getting off it!

Very entertaining and filled with alot of interesting information. Would do again, try it you might like it

It was amazing german the best guide/driver i will repeat this experience when i come again to miami and the everglades.

It was a terrible experience. My family and I took a hop on and hop off at Biscayne at no A/C for a 2 hours expensive tour. We spent $250 for this tour. My husband suffered from a heat stroke during the tour and even the bus driver lady was struggling with the heat. Not recommending to anyone!!! Shame on you scamming people!!

Enjoyed the laid back excursion. The boat ride was great. Sarah was an amazing pilot. She was entertaining and very fun and knowledgeable about the environment

Did a fantastic tour with the tour guide Armando ! Worth every penny This is a must do activity with Big Bus and Armando (the legend) My family had a wonderful time !

I have been to Miami several times and this is my third time going on the Miami Big bus tour and Oh boy did it change ! I went May 2024. The prices went up from $50 to $66 for the hop on hop off tour for 2 days. In the past there were better stops that they removed like -Coconut Grove ( They used to give a coupon to get free food ) -The Museum -Brickell -Ocean Drive ( They have it listed online but skipped it ) The last stop " Downtown " is literally across the street from Bayside Marketplace How do you have a stop literally across the street from a different stop? Some of the stops were so close in proximity that it should have not even been considered a stop. The bus drivers skipped many of the stops during route as well They have prerecorded information for the 2 days which makes it less personable and enjoyable. They used to have a guide who would talk and give you information Which made the tour more interesting They removed ponchos that they used to have available for free on every bus in case it rained. Miami rains a lot so if it rains you will get drenched. The bottoms of the buses have no AC! The only thing that was enjoyable was the millionaire row cruise ( But you can purchase that separately at bayside marketplace If you are a foreigner I feel you will miss out on some cool areas if you go with this tour . Some of the staff was confrontational too ! This tour was a waste of money

I had an afternoon to spare whilst in Miami so took the opportunity to have a trip around the area on the Big Bus hop on/off bus. The app helpfully directs you to the nearest stop & you can see how long the next bus will be. Reps at the stop will sell you tickets if you don’t have one. Once on the bus, I grabbed a seat on the top & plugged in the free headphones to listen to the tour & learn more about the districts we were driving through. Loved Little Havana! Opportunity to get off & explore the areas then get on a later bus. With the traffic it took about 2hrs to do the entire circuit (I didn’t get off). Good tour & very informative.

I and my husband did the hop on hop off tour in Miami today April 29 and it was the most terrible experience ever. Firstly, we had checked the fares before we left our hotel and when we got on the bus the agent was about to charge us more than stated on the website. When we asked for discount for seniors, she smirked and answered "then I'll give you the highest discount possible" and finally charged us the right amount. Next, the bus broke down on top of a bridge over a road cross and we were there under scorching sun without water, food or toilet for half an hour until another bus (crowded with passengers) came to collect us. Such bus was crazy hot, the air conditioner was out of order, even patched with tin foil, and the passengers including small children from both tours reunited in one bus were sweating and feeling ill. A complete nightmare. To top it all, I asked the driver information about which bus stop was the closest to a shop near our hotel and he was extremely rude, dismissing me by looking away, claiming he didn't know the place where he drives along everyday and when I left the bus he said the F word to me. That's right, an old man said f*** you to me. We spent almost US$ 100 for this??? I'm totally in shock and I advise people to not use this company ever. I certainly will never ever again!!!

The bus was in a terrible condition. The recorded commentary did not work and the air-conditioner was out of order. Tried tree devices with the plug, no go. There were no maps showing the route in Miami. In the area Little Havana the bus broke down and had to park on a bridge. After 30 minutes all the passengers were transferred to another bus. Those 30 minutes were horrible with no working AC. When we finally could leave the bus outside our hotel, my wife told the driver: never more this bus tour. He answered: f*** you!. This bad bus tour cost was 97,2 USD, double the price we are used to in Europe. And the ticked expired the same day at 4 pm, not after 24 hrs as normal. Shame on this bus company! WELCOME TO MIAMI!

We bought tickets for this tour advertised as a hop on hop off bus tour thinking it would be a good place to see the city with a chance to get off and explore Wynwood Walls and Little Havana. When we arrived at the tour we were informed the ticket was for a panoramic tour and entitled us to round the route once but not get off at any point. We were even advised that if we got off we would not be allowed back on again. That was our plans scuppered. Can you please change the name of this tour as it does not reflect the reality.

Bus was super hot. Everyone was fanning themselves to get a little air. We asked the driver if the a/c was working and she said it was on!?? Also didn’t stop at some of the designated stops so we missed some of the places we wanted to go.

Typical hop on hop off, but I should have paid more attention to the hours. Needed up in South Beach and had to Uber back to Miami Bayside area. Just a warning that once the last bus on the loop leaves Bayside at 430 and goes through South Beach, that is it. Just felt like an early end time for a Saturday in a city that doesn’t seem to close up early!

Having been on many Big Bus tours, both in USA and Europe, this was the worst. Appreciate you can't guarantee a seat upstairs, but his was ridiculous. Got on at Soundscape Park (9.30am), and the inky seat we could get was downstairs, facing the back! Didn't manage to get a seat upstairs until Wynwood Walls! Really annoyed, since we'd booked dour tickets back in October 2023. Many other people were also complaining, especially as they jammed people downstairs... with standing in the aisle and on the stairs. Usually, on previous tours, they won't allow that for safety reasons. Also found the commentary when downstairs was not clear, and broke up frequently. Better when eventually upstairs. However, the 'sights' were largely boring. If we'd known we wouldn't be able to see anything between stops 3 and 8, and what we did eventually see, we wouldn't have wasted our money. Wouldn't recommend this tour. You'd be better deciding where you want to see, and go by Uber. The only decent place to visit (which we'd already done ourselves) was Bayside Marketplace.

Great tour to get good overview of Miami and then visit in depth any areas you want to. We also had the Everglades option and were really glad we did. We chose to sit downstairs in each bus we caught and the experience was good on all but the last bus - all of the windows had the black dots so you couldn’t get a really clear view and definitely not a photo.

The trip was great and the guide Armando was awesome he was the best of the ride. I will definitely do this excursion again

The boat tour was great. However, the bus portion was not pleasant. The a/c was not working so many people could not stand to be on the bus. It was raining outside so sitting on top of the bus was not a viable option.

All the fascinating places we visited on the hop on hop off bus great scenery very windy at times but overall a great experience