Excellent experience. Once in a life time experience. The tour guide was very patient and pleasant with everyone.

Alvaro really sold us on every excursion he showed us. He had a lot of enthusiasm and passion for his job. He also listened to what we wanted and found the best excursion for us. It was a really fun time, we enjoyed the atvs especially because it was a rainy day. The zip lines were also fun, and the cave was cool. Wish we had more to explore in the cave. All in all we had a great time.

The excursion was alot of fun, well organized and planned. We had an unfortunate occurrence of someone getting sick the day we were originally supposed to go but our amazing tour expert Gabriella was so helpful getting us rescheduled.

Amazing experience thank you for your advices Alexis from nexus planet hollywood! Really honest and patient!!! Merci mon ami!

the excursion was horrible. the ATV ride was only 12 mins. not organized. they were note prepared for a group of 29 waste of my money and waste of a day

The tour was fine, however Nexus was a huge disappointment. We had stayed at a resort with a Nexus representative, who had a desk in the lobby. However, because of the hours, rather than booking through that representative, we chose to do so online on the Nexus website. The morning of the tour, we were to be picked up from our resort at 9:30, however the transfer was no where to be found. I attempted to contact an agent through the live chat on the Nexus website, but the chat was constantly closed before an agent would answer. I then walked over to the Nexus desk at 9:45, where the representative told me that he would not help me cause I booked through the website instead of with him. I then walked back to the pickup area where I found another Nexus representative, who was unable to help because "he had just arrived from another hotel and had no idea what was going on". I then decided to make the long distance call to the Nexus phone support, where the agent simply told me there was traffic and that's why the transfer was late, but was unable to provide an update as to what time they would arrive. The transfer arrived at 10:15am, 45 minutes late. Upon arriving at the destination of the tour, we were then informed we would be charged $20 per person for transportation, despite it being explicitly included in the tour description provided by Nexus. As the tour is provided by a 3rd party provider, we had no recourse but to pay as we were not dealing directly with Nexus. The tour itself went well enough, other than being held there for an hour after completing the tour, waiting for the transfer back to our resort. Nexus listed the travel time as an hour, however it had taken nearly 2.5 hours after leaving the tour location to arrive back at our resort. For reference, it took less than 30 minutes to get there. Nexus takes no accountability for misrepresenting the tour, allowing customers to get strong armed into paying addition fees that they stated were included with their services. In addition, their in person representatives were disrespectful and unwilling to serve those that booked online with their agency. Steer clear and look elsewhere.

The Zipline and ATV experience was amazing and then finshed off the tour in the Cenote which was also a good experience aswell. The next day we booked again to see Chichen Itza in the Yucatan which was also an amazing sight to see then visited the Cenote: sacred underground river also located in the Yucatan. A friend and I had booked with Nexus tours through sunwing, our booking agent Julio and Sebastián did a wonderful job and were very informative. Highly recommend 👍.

Went to Grand Riveria Princess in Mayan Riveria for the first time; also my first vacation since the pandemic so was pretty excited to go last minute with my friend. Neither of us wanted to spend a ton on excursions so attended this Nexxus tours meeting offered through Sunwing and ended up buying two packages which included a half day of swimming with sea turtles/cenote and Tulum/ATV/cenote with a zip line thrown in. The price the tour guide Jorge quoted us was totally reasonable, and we were quite surprised it was under $200 USD for both so we put it on my friend’s credit card right away for a total of $384.56 USD for both of us. We had an amazing time on the excursions; yes the pick up was late for both but absolutely wonderful experiences and memories … until my friend’s credit card statement came in after we had returned and they had charged us twice!!! Of course at the time of the excursion, the receipt printed was taken by the tour guide so we had no paper proof of what we had paid for and Nexxus Tours is being quiet about the whole thing. Months later, my friend is still getting the same response that “they are looking into it and to be patient” … fraud is fraud my friends, so this will be escalated considering that what they took from us was equivalent to almost $550 CDN which we never would have paid per person! Be wary of this company, if it sounds too good to be true, it normally is. We are still hopeful they’ll step up, do the right thing and refund us but not feeling optimistic right now :/

This was my first time in Mexico. We did the Extreme ATV, zip lines, and swimming in the cenotes. We also did the catamaran to Isla Mujeras. Both excursions were a blast. Seth Orozco was amazing in helping us get set up with transportation, choosing an excursion, and keeping us updated throughout the process. I highly recommend using Seth with Nexus to set up your travels and excursions. You won’t regret it!!!

we arrived in cancun on a rainy week and had to cancel on a different excursion because of the weather. so thankful that angel was able to help us book this excursion for our big group of 34 people last minute and we were able to enjoy despite the rain.

Joel did an excellent job and was very helpful when deciding what trip to take. He was able to answer all of our questions and was very friendly. The staff during the trip were very friendly and it was a fun experience for the whole family

Loved the experience, it was so much fun! Silvestre was an awesome help to us the whole week, he's amazing! Joel is great as well, if you get either of them you're lucky.

We had a great time with the Sunwing experience! SpecificallyRodolfo montes and silvestre, julio, fernado took care of us with our excursions.

Everything was great and the service from rodolpho was amazing he helped us with everything. Best representative.

We has great Time thanks for our rep George nexus to recomend this, Best vacations ever, the staff was great

Came back to Cancun to redeem the first trip where we were newly wed and broke! Stayed at the Riu Adult All Inclusive (five stars and highly recommend). We travel frequently and are accustomed to the time-share promises that somehow eat up 90mins of your time so we did our best to avoid those “traps”. Angel with Nexus Tours wasn’t pushy and didn’t try to sell us a timeshare! We told him exactly what we wanted to do and when we wanted to do it and he made it happen. He was available whenever we needed him and was extremely professional. *At one point during our booking, another agent became visible upset with the deals we were getting and Angel handled it; cool, calm, and totally professional** We can need up booking three excursions with him and enjoyed them all; Isla Mujeres Catamaran (Luxury), Chichen Itza Tour (Private bus w/ food & tequila!), and the ATV, Zipline, and Centote tour. We had a great trip but booking the excursions with Angel and Nexus Tours definitely was the icing on the cake.

Diego and stephanie were fantastic great customer service at Riu Yucatan. Nice hotel, nice beach & the activities they recommended were a great deal for us.

Oscar C. was extremely helpful and insights with his advice!!! He told us about the different activities.

Oscar helped us with arranging our excursions at riu Cancun and he was very accommodating to our needs.

We visited Cancun few weeks ago and had the most amazing time there. Cynthia from Nexus put together a good deal which included Jet ski, Coco Bongo, ATV & Zip Line. Very knowledgeable and polite. Thank you for everything 😊