4.9 · 90 reviews
Kevin_W
April 2024
Excellent airport shuttle service, on time and good communication with office. Friendly driver and plenty of room for luggage.
JaEun_O
April 2024
Everything was perfect!! Kind staff, arrived on time, friendly and comfortable!!! Everything was perfect
OnAir49313143581
February 2024
Jenni with and I was awesome! Made everyone on the bus laugh and gave some good tips to all the first timers up here! Highly reccomend Heart of the Reef!
nick_h
January 2024
Efficient service Cheapest method from airport rather than taxi Friendly driver Arrived at night so couldn’t give us talk but on way back driver was poor
royzan
January 2024
We can not recommend Heart of the Reef Car Rentals highly enough. From our first phone call, until our last day, Russell went out of his way to be accommodating and helpful. This is not just a car rental company, this is a company which cares. We had organised for a substantial amount of seafood to be ready for pick up at Fishis when we arrived, as well as a pre-order at Coles of the basics. Rather than having the "Heart of the Reef Shuttle" bus take us to our resort, for us to then find a way back in to town to get the car, Russell organised for the Shuttle to meet him at the Coles Car park for us to collect the car. This made our arrival, collection at Coles of our order and our drive to our resort much easier for us. As often happens, our flight ran over an hour late, meaning we were going to miss our seafood collection at Fishis which closed at 5:00 pm. During our updates with Russell on the flight running late, he told us not to worry about the seafood, as he would go and collect it for us and then meet us in the car park at Coles with the car and seafood. Thanks to Russell of "Heart Of The Reef Car Rentals", that stress was entirely removed. We were flying out on Wed afternoon, and had agreed to meet Russell in town on Tuesday night to hand the car back, and we would catch a taxi back to the resort. Russell called us on Tuesday and said not to worry about that agreement, as he would get a lift out to our resort early Wed morning and collect the car, saving us a taxi fair and inconvenience of getting a lift back to the resort on Tuesday evening. Once again, an extra step which made our lives easier. Besides all of the above, the car was spotless, ran well and the pricing was more than reasonable compared to other quotes. In addition, as we booked the car hire and Bus shuttle through Heart of the Reef, we received a discount on both. This is not a standard Car rental company. This is a company which cares about its clients, their holiday and their experience. Nothing is too much trouble for them. The simple extra step of offering a drop off and pick up service alone, makes the experience much easier, especially when you are arriving in an area you don't know. Congratulations Russell on your business. With your attitude, you deserve to do well. Will definitely use your services again when we return to Airlie Beach.
C4282EOdalec
January 2024
So easy to deal with & wonderful vibes . So glad we chose Heart Of Reef. Jenni is the best!! !!!!!!
Colin_C
November 2023
Great & very affordable airport transfer Will use this provider again without hesitation Arrival &: departure transfers on time
388priscilac
November 2023
Fantastic shuttle service. Bailey kept us entertained and well informed about the local activities and places to visit. I cannot recommend this company enough as I have also hired a car with them and service was amazing! Russel was there for all my questions and the car was like new!
Jeffrey_L
October 2023
Nifty got us there safely and didn’t wait around for the guy whose phone message said he was in a meeting. Awesome
Leidy_C
September 2023
Was a good experience in general, but the driver was very rude with me and my partner and 2 other people, who were waiting to leave our suitcases in the trailer.
P2550RKjustink
August 2023
Darren is a great guy and really helped us out in getting us to our hotel. Nothing is to much trouble and he provides a great service
toniandvito
July 2023
Turned up without a booking, both Bailey and Darren were informative and fun making our trips so effortless. Vito & Toni
hilaryh945
July 2023
Highly recommended. Did a return trip to and from the airport. We accidentally left a bag on the bus and after a call to the company the driver returned to our hotel and returned it to us. 5stars from us!
Sherdana L
July 2023
A big thank you to Darren our exceptionally informative and gracious driver. Our private airport transfer was smooth and fuss free with lots of great suggestions on places to see and things to do and dining options. We’d definitely be using Heart of Reef Shuttles again.
Trevor_T
May 2023
Quick departure from Whitsunday Airport to Airlie Beach and given recommendations on eateries. Collected from accommodation in Airlie Beach on time and returned to Whitsunday Airport.
Andrew_S
May 2023
Couldn't recommend this company enough. Very comfortable coaches, fast and on time. Nothing else I googled even came close to these guys.
Elizabeth_J
May 2023
The trip back to airport cut it fine but was ok. Good service. Drivers helpful. Efficient and on time.
Kelly_T
April 2023
Raymond was super friendly, told us about the local area. The bus was easy to locate at the airport, and drop off was right where we needed to be.
Helen_S
April 2023
Great service arrived on time each way for pickup. Friendly drivers who assisted with luggage. Thank you
Amber_G
April 2023
Easy transfer direct to accommodation, friendly service would highly recommended if coming to Airlie Beach

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