The tour was fascinating, and the best part was our guide he is very knowledgeable and understanding and can only speak kind words of his hospitality.

The tour was cancel, I wait refund because not possible reschedule, I can not give a opinion because not take it tour

This was a wonderful experience four our family of 4. Our guide Methgal was excellent - extremely kind and knowledgeable.

Jordan is an amzing country that you must visit. After you cross the border in Aquaba you have several options how to spend 3 hours, but it has an extra cost costs depends on which program you choose. I recommend the camel ride at sunset.(There is a camel ride at sunrise as well. You can sign up for the program after arrival, but you need to pay in cash.) We got a free room upgrade at the camp, the view was beautiful from our tent. The highlight of the tour was Petra. If you quickly go ahead leaving your group and guide behind, you might have enough time to get to the monastery as well. But you can also sign up for the 3 days tour, so you will have an extra day in Petra.

Basically the story with Tourist Israel is like that: I come to a meeting point, can't see the bus. I am trying to call, write, no answering. No one is contacting me. After an hour or so they contact me asking if i managed to get to bus. Asked to refund, refused giving a defensive answers like I didn't leave my local? phone number. I take the responsibility for being 5 min late, but leaving without any contacting was surprising.

Well organised tour on both sides of the border. Punctual and orderly. There is sufficient time to see quite a bit of Petra and the visit to Wadi Rum is equally spectacular. Both well worth visiting.

I was going to be going on their tour, when we were informed two days before that it was cancelled. Understand that we had planned our entire trip around this. Hotels, restaurants, places we’d be going before and after. When we reached out to them only out to confirm, we were told that no, we couldn’t, because the border was closed. I was shocked. Apparently, the border had been closed on those days, but they had booked us anyways, in the “hope” that it opened up for the days we were going. They let us book, pay, and plan our entire dream trip around their “hope” to then only have the decency to inform us of their oversight two days before. This is not because they reached out to us, but only because we were confirming, as we had heard only absolute radio silence from them all this time. We tried desperately moving things around, anything to see if we could finally go and see the very reason that we traveled halfway across the world. But, we’d have to pay over a 1000 in cancellation fees and rebooking. When informed of this, they simply shrugged their shoulders over email and didn’t even offer a genuine apology or acknowledgement that this was their fault. I’m frankly disgusted, and excruciatingly sad that this place that I’ve dreamed of is impossible for us now. Do yourself a favor please, and pay any extra quantity of money that you have to, and avoid this company. Go ahead and save yourself the trouble.

Phones are down for a month, no replies to email and messages, no way to contact them. We booked the trip for five people and we can’t get any information on it

We booked a tour in October 2019 for $678. We cancelled in early May due to Covid. We have exchanged many E-mails regarding the refund and Tourist Israel always said the refund would be made but things were very difficult for them. That refund came in on 18th September and was for the full amount less the 5% admin charge. So contrary to what some of the reviews have said my view is that this company are NOT scammers - they going through very tough trading conditions. Just keep up a civil E-mail dialogue with them and I think you will be paid. John and Anita, Hampshire. UK

Booking, communications, changes, Excellent Tour Guide may this trip perfection to a unique area. Go Now to Petra and the Wadi Rum b4 it is totally overrun with Tourists. Tourist Israel lets you talk to real people easily by email or phone unlike other online sites like Booking.com. where you are in never never land when you need help. Every person was professional and committed to customer satisfaction. Excellent itinerary. Be prepared to move over uneven terrain. Not for people with mobility issues.

Pros -Great tour guide in Petra -Excellent organisation in transportation, border crossing, bagagge handling -Good hotel choice -No useless stops in Aqaba for shopping or in so called "typical" bedouin restaurants -Everything exactly as in the plan Cons -None

After just returning from a whirlwind trip to Israel and Jordan, I thought compelled to write this review. After a wonderful tour with another tour company, my friend and I drove down from Tel Aviv to the Israel/Jordanian border with Eilat. I had previously set this up in which we would meet the company at the border at 6:15 PM where they would take us across the border and to our hotel which we would stay for two nights and return the following day to Israel. I had emailed with the company a few times to ensure that they could meet us then and to just get some more information. I went with this company because of the great reviews it received. I spoke with the company on the day traveling down to reconfirm the exact border location. I found myself waiting with my friend at the border with her luggage for over two hours. They had forgotten us. How could they forget us after communicating with the office several times? What kind of tourist agency is this anyway? Now, I do understand that there are issues with agencies dealing with two different countries like Israel and Jordan, but this was ridiculous. I didn’t even know the name of the hotel in Aqaba. Our guide finally met us and took us across the border stating that he was looking for us at the Egyptian border. Of course, that does not make sense. So, we finally get to our hotel and will await our trip to Petra for the following day. So, the next morning we wake up and are waiting at 7:45 in the lobby of the hotel for our pick up. This is exactly where the guy told us to wait. Let me be clear that they was not any Communication issue because everyone seem to speak proper English. Finally, we are picked up and brought back to the border to wait for about an hour or so for travelers who are just going to Petra for the day. I suppose this is the type of agency this really is. We do get to Petra, but we promised and authentic Jordanian lunch. We received a box lunch without the box and it only contain is an apple, and orange, a roll, a small container of juice, a piece of wafer candy, and a small container of water. Wow the guy explained that we could not stop for a real lunch, he had no problem bringing us to different tourist shops in which the company and/or the guide received a kickback. By the way, this was a different guy than the one who had met us at the border. My situation at Petra was a bit different for my friend and I as he had some problems walking, so we were separated from the group. I do not know whether information about Petra was conveyed to the group as a whole. After we were returning, the bus first brought everyone back to the border and after waiting a bit, we were brought back to our hotel. Once we returned to the hotel, we received a phone call from the agency which while in Jordan was called Jordan Experience/Tourist Jordan. The person on the phone asked if we were supposed to return to Israel, but I had explained that we were promised two evenings at the Mina hotel. Remember that we were not even given the name of the hotel until after we arrived to the hotel. The person said that we would be met the next morning. We woke up early for breakfast at the hotel which was included both days. We then waited in the lobby for over two hours having the hotel make telephone calls to the tourist agency asking why they had not picked us up to return us to the Israeli border. After being told several times that they would be there, they finally picked us up suggesting that they did not know that they were supposed to pick us up. We return to the border and they helped us through. However, we were told that we would not have to pay an exit fee with staying two nights. The guy taking us across the border informed us that we had to pay this fee. By then, we had spent all of our Jordanian money. He took me from place to place trying to exchange our dollars just to get the exit fee. All in all, this trip was cheap. You get what you pay for. We did not have to pay for the visa because we stayed two nights. However, this is no way to run a tourist travel agency. I am in the tour business myself and I know a little bit about this. At least I got to see Petra. The hotel was a three star hotel and was adequate. That’s the most I can say about this tour. Buyer beware!

I get it: Petra is amazing and a no-doubt item on any "wonders of the world" list. Similarly, Wadi Rum is well worth visiting. I therefore appreciate Tourist Israel getting me there safely and in comfort. So why the 3? Answer: Lots of wasted time and misleading timelines. For instance, the 2-day tour advertised 6-to-7 hours at Petra, which would allow time for both a 2-3 hour group tour + time to visit both the tombs of kings side trail and monastery. Reality? 3-1/2 hours in Petra, which is far too rushed to give it justice. You simply can't do a tour with the 2 highly worthy spurs. The website also said groups for Petra tours would be smaller than our half-bus-sized group (of 24). Nope. One guide. And what's with driving around Aqaba on double loops for no particular purpose, thus reducing Wadi Rum time by an hour-plus? I know I'm sounding very negative, but that's not the bottom line. Bottom line is it's hard to imagine doing this trip without a knowledgeable, safe, friendly staff and firm. Thank you for giving me Petra memories for a lifetime, Tourist Israel.

First time in Jordan and first time using this tour company. The trip was well organised, friendly tour guide and had enough time to explore the sites and stopovers. We stayed at a hotel as it was winter and I thought the hotel and its dinner were great. Would definitely recommend this tour.

Excellent organisation, very good guide, well informed, funny and entertaining! 2 Days is the "sweet spot" I would say. If you try to cramp everything into 1 day it becomes to much of travel back and forth to Petra/Eilat, leaving probably just enough time for Petra. With 1 additional day it's a much more relaxed itinerary. First day you cross the border, visit Akaba and enjoy Wadi Rum, while 2nd day you have a relaxed drive to Petra and enough time to visit the highlights before heading back to Eilat. With 1 additional day at Petra you could also do the Monastery and some other sites, but we think 2 days in total is sufficient unless you are really into the history of Petra and want to explore all sites and do lot of additional hiking.

One could think that the highlight of this trip is Petra, but for us it was the Wasi Rum stay. Amazing to go with the jeeps in the dessert, and we also arranged to see the sunrise the day after, which was breathtaking. Great arrangement, and a great tour guide (Adnan).

Actually we would give 3 1/2 stars, because we had some problems during our trip. Here is a quick overview (++ great; + okay; - could be improved; -- disappointing): ++ Petra itselfs: we really enjoyed being there and we are very happy decided to book a 2-day-trip, because it is really worth it. ++ booking: very easy ++ communication during booking: had some questions before booking & got answers quickly -- pick-up: we were on time at the meeting point, but nobody was coming. After 30 Min we called the emergency number and then we had to wait another 45 Min until someone picked us up. They just forgot us. + transportation: nice, young guide, arrival at petra on time + guided tour: okay, informative - snack box: just kind of ‘old' fruits & vegetables -Transport to Eilat: we arrived late at 19:30 pm at the border (itinerary says 18:30) -- Transportation from Eilat to Tel Aviv: The driver drove insanely. Then we had to stop our ride to Tel Aviv because the bus broke down. We had to wait more than 90 Min for a new bus. Nobody informed us what is going on at no time. In the end, we arrived about 3-4 hours later as it was planned in TV. We know this could happen, but I wanted to make clear that we were very unhappy with the communication of the staff of Tourist Israel during this trip. + compensation: I told this situation to the support and asked for a refund of the transportation. Tourist Israel has responded to my request without aversion and we received the refund quickly.

We went on a honeymoon trip to Wadi Rum and Petra - totally recommend the trip. The additional upgrade to the Chalets was worth it. The added on Boat & snorkeling ride was also worth it. Watch the scams at Petra (but these have nothing to do with Tourist Israel). Great trip - thanks to Tourist Israel team.

We were concerned about crossing the border to a middle eastern country not knowing how we would be treated being Americans. Well, I can personally advise you without any hesitation, have no concerns what so ever. Jordanians are wonderful people, we were treated with most respect. Out bus was extremely comfortable, the trip is only 2 hours with one stop to rest and shop as well. Our tour guide is Jordanian born by the name of ( Naser), and was one of the most intelligent and pleasant individual you can deal with. He lived most of his life in USA, received 2 BS degrees, and served in our arm forces as well. He attended to everyone's needs or questions with total satisfaction. His driver was another one where everyone was so pleased with, he was tipped rathe generously by everyone. Petra is a wonderful site that must be seen, it was a great tour overall. However, I advise you to make it a 2 day trip to cover everything as we did. This is based on other tourist that were with us and had a one day tour, but did not have enough time to cover everything. The hotel will be included in your package, and it was a very nice and clean middle eastern Hotel.

Camping in the Wadi Rum Desert was amazing. Everyone was very welcoming and friendly. The tour was well organized. Petra was also very interesting and a must see. Our tour guide, Abdullah, was the best. He always went above and beyond to take care of us and make sure we were enjoying ourselves. We had a great group of people on our tour which made it even better. Highly recommend!