4.0 · 331 reviews
Debra_M
March 2024
The tour guide was very adept at explaining in two languages via ear buds which worked well. He also organized us so that we entered before large groups. This place is quite ornate and wonderful to see. So much art to appreciate. Lots of history to try and grasp.
Rocky_A
March 2024
I was there too late and the would let me catch up with them. So I missed the experience. I also didn’t get a refund from not going in the tour.
439binh
March 2024
Missed the tour because I texted the organizer days ahead about my questions but she never responded, so on the day I rushed to the palace but couldn’t find them, so I asked the palace working staff to call, since I don’t speak Spanish, but in the end they didn’t come to fetch me even though I was right by the entrance
Frank_P
February 2024
I booked a tour for a January 12 tour and they told me on January 05, that the tour would be cancelled. I told them to immediately refund me, as no other dates worked for me. It is February 29, and I still have not received a refund.
alisonhD880GI
February 2024
Juan Carlos was very helpful and informative, he helped with all the protocol and made our trip through the palace easy and relaxing.
Explore54129051335
February 2024
We were 8 in the group, half Spanish speaking, half English. Guide Susana did a great job guiding us and balancing English and Spanish, so we all got good attention and information. It was very efficient to just walk in the palaca, passing the cue.
manolisa814
February 2024
Seniors susana the best thank you for the experience lovely tour with many details about history of the palace I recommend to everyone that he want to visit the palace
Suzanne_D
January 2024
Our guide was rather disorganized and difficult to understand. The Royal Palace is definitely worth seeing but probably with a different tour company.
Rebecca_C
December 2023
Guide was great! I'm not going to do another bi-lingual tour again. She mastered both languages aptly but the time it takes to wait for the other group to hear the tour in their language isn't time well spent.
Kelly_h
November 2023
Wonderful guide…. She kept the group moving!!! Very knowledgeable ! She answered questions well and her English made it easy to understand
A_T
November 2023
Well organized; George was an excellent, knowledgeable guide … and the palace is beautiful! Enjoy music from cathedral afterwards while sitting in the courtyard.
M1248CDsandrinel
November 2023
Can only recommend to have a guided tour of the palace. We were a small group and had Jorge as our guide from Julia Travel. He was great, very clear, informative and friendly. Strongly recommend!
Otilia_B
November 2023
The guide english pronunciation was bad with very strong spanish accent. We booked an english guided tour but the gruop was mixed with spanish and english speaking guests. The lady was switching spanish to english continuously, it was very hard to understand. It would not be a huge problem, but for value for money it wasn't enough. Price woas quite hihg to this level.
jhanbeaullieu2018
November 2023
Adore the palace but... -Guide was late. -Skip the line does not allow you to skip the line. The company did not have anyone positioned and waiting to get us right in, but instead left us outside to wait in the cold. -Guide had limited knowledge and couldn't answer most questions -Guide rushed us through the 90 minute tour in 60 minutes bc she was late and some members of the group had tight schedules
AteLudz
October 2023
This was definitely my favorite tour of our 13-day European vacation for these reasons: (1) Meeting point offered a covered structure with seats, which is rare for tour meeting points; (2) Short and comfortable walk from the meeting point to the palace; (3) You can tell that our tour guide Nacho did his homework and was serious about how he presented information to us; (3) the palace was just gorgeous…magnificent…regal! It is a shame that we were prohibited from taking photos of all the rooms. We are trying very hard to keep our memories of these rooms alive in our minds. Highly recommended!
Pathfinder733778
October 2023
We enjoyed a wonderful tour and the guide was outstanding. The tour operator - Julia Travel- was challenging to find in record rains and charged 50% additional fee to reschedule. Highly recommend the attraction, yet suggest a different tour operator.
V6509WQjuliev
October 2023
The process of entering was quick and easy. Our guide moved our small group through the palace smoothly giving us good history along with some interesting and funny stories. We highly recommend the small group skip the line early morning tour.
CathGo20
October 2023
We did skip the major line but did have to wait at the entrance to the museum and there was no information provided on the walk to the museum so the actual guiding was closer to an hour than an hour and a half. The guide could have told us about the palace or about the family or anything on the way to the palace or while waiting. We were able to get through the palace smoothly and the guide gave some basic explanations and took questions but was not enthusiastic or personal in her guiding. It was better than going on our our own but not much.
Anonymous
October 2023
Boring tour. Guide spoke broken English and repeated everything in another language. Poor hearing devises. Was happy when tour ended and would have preferred to have visited without a guide.
Claire_S
October 2023
Brilliant tour Our guide was excellent and knew her subject Great idea having a guide and really enjoyed the palace

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