The Reina Sofia is a must seebif you are in Madrid, and this guided tour will allow you to make the best of your visit, especially if you are short on time. Our guide, Borja, did an amazing job of sharing his knowledge of art and history. He made our visit to the museum so moving and memorable! Gracias Borja!!!

The tour was fine but no guide at the meeting point on the indicated time. I had to call the tour office and it took awhile until the guide arrived. It was a bad impression for first time using this tour company service.

It’s my second guided tour with Helena. One of the best guided tour I ever had. We made a tour with her in the prado and two day later at the Reina Sofia museum. She gives excellent background of the history the art was made as well as explanations about the artists. Great experience.

Helena is such a wonderful guide and you must visit Reina Sofia Museum when you stay in Madrid. We didn't wait in line too much so I recommend this tour.

The paintings that were discussed. The guide was knowledgeable. She had a difficult job as the tour group was large and 3 languages were required.

Helena was a fantastic guide that was kind and knowledgeable. She highlighted some of the most important works at the Reina Sofia. This tour is quick - 1 hour and 20 min, so its not comprehensive. You can stay longer afterwards though. We entered through the group entrance so we skipped the main line which saved a lot of time.

The guide knew her subject and gave a good overview of the collection. There are many Spanish treasures of artists whose work one rarely sees in other museums, as well as well-known artists, too.

Elena was really knowledgeable with the exhibitions. The only negative thing is that we had the bi-lingual tour so she had to repeat everything in spanish which took most of the time. But it was nice to learn everything from her.

The museum itself was very nice. The tour might have been better had the audio worked well. The tour guide gave us earphones to listen in while in the museum. This has worked well for me in the past, but not this time. The audio would dip in and out every time he moved his head to look at a painting, which was very distracting. I did not understand anything and I wished I had just left the group early. Other negative points, the group can be large and be in both English and Spanish. This is all mentioned in the ad to be fair, so be prepared to have no time for questions and to listen to a different language half of the time.

If you have kids please save your money and do not go to this museum. They don’t accept strollers inside the museum and kids have to hold hands with the adults at all times. I was asked to leave the stroller in the locker room although I saw two strollers inside. Maybe the treatment is different for foreigners and spanish citizens. The security personnel Was rude and not friendly at all. When we were in the Guernica section the museum staff kept screaming at us because we had a kid. My son was well behaved and was standing behind the line and next to me. The Prado museum is much more kid friendly.

Steffi was an excellent guide with a masters degree in art history and on museums or some such. She was knowledgeable and enthusiastic. Problem was that the tour was in English AND Spanish so she would talk about a painting in English then the same one in Spanish. Having a tour in one language would mean getting twice as much coverage of the works. I had asked if it was in English and told yes but it wasn't clear it was in both.

We booked this tour to see Guernica, and we definitely enjoyed see it, but also enjoyed hearing the story behind it. Also, very much enjoyed seeing Dali's works and hearing about his history as well.

The tour was very unorganized. We waited for 45 minutes while our guides sorted out the entrance for the group. It was a huge group that the 2 guides decided to split into English and Spanish. Our English tour was given in both languages though so we ended up spending half the time waiting for the next painting.

The visit started almost 30 minutes late! The "guide" was giving instructions to the larger than expected group in both Spanish and English, although I booked an English-only tour. After all that, the "guide" simply said "OK, take the elevator to the 2nd floor, turn right and follow the signs." THERE WAS NO GUIDED TOUR! THIS VENDOR COMPLETELY MISREPRESENTS THEMSELVES, PRODUCT AND SERVICES! But, if you use them and the same thing happens, complain thru Viator and they'll give you a FULL REFUND, so in a sense, you get to see the museum for free. (I only asked for a partial refund, not including the museum ticket price)

Our tour guide was barely conversational in English. He seemed unfamiliar with the museum layout. His descriptions of the paintings were rudimentary, repetitive and at more than one point was reduced to asking my children to “name the artist” in various rooms of the museum.

The Amigo guide never showed up and left 4 older ladies waiting 45 minutes. I called Amigo 3 times and rep assured me the guide was coming. NO SHOW! Very disappointing. I would like a refund.

Too many people and too much time spent meeting/waiting for late-comers/going to another entrance of museum (rather than meeting there in the first place)/security with so many people to wait for/getting listening equipment headphones etc to everyone….went with x4 people and guide to prado which worked much better

do not book this tour if you want an english guide. they legit say one sentence in english and one paragraph in spanish. this is a dual-language tour which it never mentioned in the description. they do not care about the English speakers and literally had people leave the group because she rushed it and barley spoke english. do not recommend

The tour guide was nice and knowledgeable. I was disappointed to sign up for an English tour but come to find out it was bilingual and we were the only English speakers. Also, took 30 minutes for the actual tour to start which was disappointing. Would recommend other tour option.

The tour guide was not well trained to do his job. There were English and Spanish speaking people on the tour. Some of the Spanish speaking people objected when he started the English explanation. So he was going to just do the tour in Spanish and skip the English portion. I had to insist that he do the English portion in addition to the Spanish. The guide seemed to be surprised that he had to do both languages. There were probably about half English speaking people and half Spanish speaking people, so they were going to just ignore the other half even though we paid our money just like everyone else.