4.1 · 78 reviews
hakk00k
March 2024
On March 21-Thursday(tour day)Your local provider(MAM Holidays Malaysia)stood me up though I waited for 80 minutes(1 hour n 20 minutes) in Wings by Croske Hotel that was designated as a pick-up point.After arriving in Langkawi,I and NADIAS HOTEL FRONT DESK TEAM called many times but no answer and no messages to my phone.Before Langkawi arrival,I sent messages through my phone.Your provider 'viator' and your local provider'MAM Holidays Malaysia'cheated my money and spoiled up my priceless time.How can YOU,YOUR PROVIDER,YOUR LOCAL PROVIDER compensate me? In spite of your terrible cheating,I tried cable car with my own expenses on March 22-Friday.I added my photo cable car receipt.On that day I called credit card com. to get my money back.I will collect all evidences and will hand them to card com.If I can't get my money back,I will report to a Korea Consumer Service Center that has power.FUNNY FUNNY FUNNY EXPERIENCE that I have had since I was born.I need your comments on this terrible cheating!!! Your provider 'viator' and MAM Holidays Malaysia lost trust and belief.
Claire_Y
March 2024
I overpaid for what was essentially just a taxi and driver to take me to and from the sky cab with a brief stop off at Eagle Square. Not a guided tour at all. Would have been cheaper organising a Grab taxi and paying for the sky cab tickets myself. We still had to queue to redeem the ticket. Sprite the driver was very sweet but her English was limited therefore communicating was tricky and she barely spoke and was on her phone for much of the drive over. Having said that, the sky cab and sky bridge are very much worth doing but I’d just go early ( get there for about 9.30) and do under your own steam instead. Don’t bother with this “tour”
Mandy_G
February 2024
Going up in the cable car and turning round to see the breathtaking views. Going the walk to the Sky Bridge and not really knowing what to expect and you reach the platform and Wow - it was worth it.
Steve_C
February 2024
Got there early before the crowds. Paid for express lane tickets but these weren’t necessary. Cable car ride was excellent. Not much to do at the sky bridge but I guess it’s just about experiencing the view. We had fantastic weather.
John_S
January 2024
Booked via Viator. Booked to be collected from a cruise terminal and paid the price asked. Messaged 3 times via Viator to check everything was on track for our trip half way around the world. DID NOT REPLY ONCE. Viator assured me was all was as it should be. With less than 24 hours to go before the trip Viator informed me that I must pay more money to be collected from the port. It was either pay more or lose the trip. Extortion! Paid the money under duress. Next day collected and taken to cable cars. There was a problem with the tickets so we stood around for half an hour whilst the driver phoned and texted to sort out tickets. Shambles. The driver literally never spoke a word to us throughout our journeys which made for a tense atmosphere. I was not an enjoyable experience. I would definitely not recommend this company. Their customer support is none existent. I complained to Viator via live chat. They contacted the company and immediately sided with them. Bare this in mind if you complain to Viator.
978kathrynh
January 2024
I am unhappy that we have paid £112 for this tour. We have been on several Viator tours but not happy with this. The taxi driver has only broken English and has not told us much about Langkawi only when we ask questions. I would like a part refund Thank you Pick up was 9.00am but he didn’t arrive until 9.10. We chose the morning slot to get here before it was hot. Instead he took us to the eagle which we had seen and a waterfall, the long way round the island. We didn’t get here until 10.30 when it was crowded. He is not a guide. He is a taxi driver. I am happy to pay the cost of the skycab and skybridge. The taxi driver did not listen to us when we told him which tour we had booked. He was an erratic driver as well We have ended up queuing at the hottest time of the day after many coach tours. If we had been brought straight here we could have avoided this. We carefully chose the tour that just took us to this skycab and sky ridge and oriental village which is on the same site anyway. I told him this at the start. He did not listen and he certainly hasn’t given us advice or guided us. It was supposed to be a private tour. We could have just got a taxi here and been quicker. I am not going away so please response. He told us he would see us in three hours. Perhaps you should put this information on your website. This was supposed to be a private tour. We weren’t even given water. We have had that on all our tours. I am not happy and will be putting all my comments on many review websites. It is a poor response from the company The cost for the skycab and sky ridge is about £10 each. We have paid £112 for this tour. We could have used a grab taxi to get here. In total with the tickets and a taxi each way it would have cost a maximum of £40. That is &20 each. We paid £112 in total so what are we paying another £72 for???
Louise_F
January 2024
Even though I explained I had a hard time walking, the driver parked as far away from all the other tour drivers, he spoke very little English, and took us to restroom that was locked. We were encouraged to take the time we wanted at the Sky Cab and then charged an additional hour fee.
Suresh_M
December 2023
Tickets were issued only for cable car and I had to pay for the sky bridge inspite of it being added in the voucher
hoyasaxa90
December 2023
Avoid. Booked this excursion for a cruise ship stop. Company cancelled at last minute with less than 24 hours to plan something else. Recent reviews indicate something is going on with this company and it’s not good.
Greg_G
December 2023
Our tour guide was so helpful always got us in front of the lines at the cable car and skywalk tour. He was very professional, very thorough. He took a picture before and after the tour to make sure we were delivered safe and sound this is one of my best tours I ever had. Thank you via tour.
SamuelJames_V
December 2023
The tour operator made us waiting in the hotel lobby an hour for Picup and then cancelled the trip. We took local taxi to go for the tour by own
Regina L
December 2023
Pls do not book this tour. Driver did not turn up & tour operator uncontactable on the day. Felt that this is a scam! The contact no of local operator provided on the ticket is not valid.
Thomas_G
December 2023
The driver was nice and told me a lot of Langkawi. He was here at the right time and drive carefully
vijay_v
November 2023
It was an amazing ride back to the top of the mountain, and then if you get another car for the next part of the mountain to the sky bridge, was worth going to see
gary w
November 2023
Sky cab was under maintenance and did not open until 1240pm also sky bridge was an extra charge,but the tour was sold as if it was included
louise_m
September 2023
Just as a note there was no tour on this trip apart from Being dropped at eagle square for 14 mins and then onto the cable car We were picked up and dropped off more a taxi service.
Paramesh_Ramanan
August 2023
We just had a day in Langkawi and so we opted for this itinerary. It was a slightly rainy day but the guide was prompt to pick us up and took us to the Eagle Square. It was followed by the Skycab tour. The skybridge was closed due to heavy fog in the mountains but the trip in Skycab to the top was worth the visit. On our way back, the guide was sweet enough to stop at a Indian Place to allow us to pick up our lunch for our kid. Very well coordinated and wonderful trip with this team. Recommended!
Afsheen_H
August 2023
Amazing trip worth visiting. Our tour guide Abu was top notch and very friendly. Highly recommended. We were provided with a very comfortable and new people carrier for 5 of us. Great communication with our guide. 👌🏼
Annette_M
August 2023
Very knowledgeable driver who was happy to chat and gave us loads of information. Sky Bridge was closed due to rain in the morning so he took us for an ATV ride up to the waterfall (at an extra charge obviously) but it was great fun. As he had Friday prayers he was happy to give us as long as we needed up at the Sky Bridge so eventually our patience paid off and we got to see the views when the sky cleared. Good trip and good to see the views.
Culture65245942693
June 2023
Azlan, our tour ride for the day was amazing, quick on his feet and thoughtful. The cable car was down for 2 hours so he gave us options from which we chose another sight meanwhile. He even took us to the beach and recommended good places. Thank you.

Subscribe to our newsletter

© 2024 TourMega™. All Rights Reserved.
Home Login Sign up