4.0 · 47 reviews
nicolabT5377PJ
March 2024
Didn’t turn up to take us to the airport! After waiting then being told he was on in way then he was actually 25 mins away! We had to get another taxi and only just made our flight! Terrible way to treat people you should be f**king ashamed of yourselves!
Woodlene_D
February 2024
The ride to our resort felt very welcoming. And our driver had a great energy on her she told us a lot about the island and referred us to some restaurants.
Elizabeth_S
November 2023
It was very nice to have an easy pick up and our driver was very nice however it did take way longer than we thought to actually get a car. We kept getting told it would only be 5 more minutes when in reality it was closer to 30 minutes of waiting before getting in a van
tonygW3979TH
August 2023
While my trip was being delayed I kept in contact with a representative of the company via WhatsApp so I will have a car service when I arrive and fortunately 3hrs later I just had to wait 10-15min for my car service to arrive…. So great job on that part and excellent service on my drive Monika ***So long story short, please be careful how you book if you a party of 4 book a car service for 4 ppl.. if you a party of 5 book for 5 ppl etc…. yesterday I had to pay additional $50 cash roundtrip for a extra person ( a child) because I booked for a party of three on Booking.com, Most websites don’t give you the exact number of people you need to book for. So just be aware of that.. or will be be surprised when get your car service***
Adventure29334443700
July 2023
Don't use this car shuttle service. They left my family and I stranded at the airport and refused to refund our money. We heard from the locals at the airport that this is a common occurrence with them. It's scary to be in a foreign country stranded. Please save yourself the trouble and heart ache and use a different car shuttle service.
annafQ6296PR
July 2023
I found Bigmomas Tours from a FB group. Communication was exceptional! Tay the assistant helped so much when we had any questions. Bigmama was at the airport when the first part of our group arrived and let us know of a situation with one of her vehicles that was supposed to pick the second group. Everyone was picked up on time and again- communication was amazing.
F1053LVdeew
July 2023
DO NOT USE!!! I arrived at the Nassau airport on time. My family and I was confimed by the person "John" from Big Mamas Tours holding the sign with my name and was then told after waiting 25 minutes that my car was no longer available, and there were no more cars and was told by "John" to cancel my booking!!! I booked through Taxi 2 Airport and they have refused to refund my money because of shady Big Mamas Tours (who were very rude with me over email) and Taxi 2 Airport chose to believe them over me, the customer, and I sent them 3 forms of proof that I was there on time and within the hour after de-boarding and going through immigration. I am now stuck with a $265 roundtrip bill for no services provided.
Tracie_B
April 2023
I booked a round trip and no one contacted me for me return trip home. The driver who picked us up from the airport was late and rude. Customer service was rude as well. I will never use this company again. I'm sure I'm going to have to fight for my refund. HORRIBLE!!
Amie1225
January 2023
Super reliable, easy experience getting to and from airport. Drivers are friendly and helpful and share great tips for experiencing the island. Our driver Elkin was super nice and we had a great conversation about what we should see next time we visit. I would hire him in a heartbeat to give us a private tour.
martinhelmantel
January 2023
We booked transfer from the airport to hotel and return. However for the drive back to the airport they did not show up at the time we booked We were able to contact them after a while and were told they decided to come to the hotel half an hour earlier then booked. However they drove away when they were not able to contact me. We had to book a taxi to drive us to the airport, as they could only pick us up in an hour. They did not offer any alternatives and even not an apology. We were told at the hotel that this company has a pretty bad reputation. Very unprofessional and really bad service.
HeythereTraveller
December 2022
Our family booked with Big Mama's for transport from the airport to Atlantis Paradise Island and back to the airport at the end our stay. It was easy and efficient to book online. We appreciated the friendly, professional service and would recommend!
904colleena
November 2022
We used Big Mama’s to travel to and from the airport and the service was great! Both drivers were prompt and friendly and their vehicles were comfortable for our family of five. Lots of room for luggage too. We’d definitely book them again!
EarsandCheers
November 2022
We used Big Mama's for a round trip transfer and had great service!! I am a travel agent who was referred to them from another TA. I booked for my family as we were on a cruise and they needed transportation to Atlantis from the port. I actually ended up joining them to Atlantis last minute so I got to experience as well and would definitely use them again for both my clients and myself!! They were on time, Van was very clean and we felt safe the whole time.
454shantelj
October 2022
I highly recommend BigMamma’s tours for any and all transportation needs in Nassau. They were able to accommodate my group of 20 people that came in to celebrate my MIL 75th birthday, not only with transportation to/from airport but also to other destinations on the island. Every driver we had, including Big Mamma herself, was friendly, courteous and made sure our every need was met. They were entertaining and made each experience that much better!
LoriHeaton
October 2022
Party of 9 and we used big Mama's round trip to Atlantis and back. They were on time and the van was very clean. Our driver Wallace was absolutely the best driver EVER!! I own a timeshare at Atlantis and will definitely use Big Mammas from now on.
LightPacker674317
September 2022
10/10 reccomend Big Mamas! Elkin was our driver to our resort and back to the airport after our stay. He was absolutely AMAZING. He was so helpful with loading the van up with our luggage and strollers. He showed us sights and the history behind them on our way to the resort. We asked him to make an unexpected stop that we did not request during booking and he agreed immediately with no hesitation. The van was spacious and super clean with AC. When we return to the Bahamas we will 100% be using Big mamas for our airport transports and requesting Elkin specifically!
michelletF9145KQ
September 2022
Our family of 8 had a great experience with this company. The pick up from the airport and later on from the hotel were punctual and Wallace, our driver, also made a grocery stop for us on the way to the hotel. He even gave us a short tour of the area and made recommendations on key spots! The van was well kept and clean. We would definitely recommend this company for your transportation arrangement!
Luna S
August 2022
Horrible service and scammers! DO NOT BOOK HERE! We booked a round trip and only received a pick up from the airport. They messed up our pick up time and told me I needed to contact the travel agency I booked with, instead of just accommodating us for what we PAID FOR! The owner is RUDE and clearly did not care if we made our flight home. My flight never change from when I booked, but they insisted it did and would not give us the correct pick up time. I did not receive my money back and had to pay an extra $40 for a taxi to the airport. I travel to the Bahamas often and I will NEVER use these scammers again! PS. To the owner. You are a liar and scammer. Do not even try to rectify this with a lying reply, as I see other reviews on here of people you have scammed! Karma comes back ten folds!
Roseann C
July 2022
Monika was an exceptional driver. She made us feel very welcomed to the island. She also offered great recommendations for local cuisine which we tried and loved. Overall we enjoyed our service from big mamas.
KF07022022
July 2022
Wow, where do I start with this scammer? Long story short: Basically, we booked a round trip transfer to and from the airport. They never showed up for our return trip and had to pay for another taxi. Don't waste your time or your hard earned money with this fraud. Below is a honest review. if needed, we have the receipts. The 1 star rating is for the gentleman who picked us up. He was kind and waited for us when our flight was slightly delayed. The long story: We wanted to make sure our airport roundtrip transfer back and from Baha Mar was seamless. The pickup was fine and nothing out of the norm. The day before our departure, we called her and asked if we could move our pick up time from 8am to 7am. She confirmed the change. Next morning at 6:45am, we head to the lobby and the nice SLS Baha Mar doorman accidentally hailed us a taxi. We say no, we have a car service. We wait until 7am. No one is there. Then, the nice SLS Baha Mar doorman calls the this "company", they pick up and "say you're on the way". Lies. At 7:30. he calls you again. Now this company doesn't even bother to pick up the phone anymore. It was ringing and ringing. Scammer. We thought maybe it was the time change that may have confused you but if you didn't show up by 7:30am then you were never going to show up. Fraud. Finally, we could not miss our flight and asked the same taxi that we declined to loop back around to take us. The new taxi driver (who was the nicest man ever) actually said to us " I really was hoping they showed up to take you. I am so sorry". He introduced us to the real Big Mama (the kindest woman) and apparently you're the fraud that carelessly uses her name around the island. Both of these amazing people were apologizing for your negligence! I couldn't believe it. Shame on you. We looked like fools waiting for this service. We already reached out to our credit card company and The Bahamas Ministry of Tourism and Aviation.

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