Pickup Details
Kindly take note we will fax departure notice to your hotel front desk by one day before of your Transfer service date (around 1700pm Japan Time).Please check with hotel front desk for the actual pick up point and pick up time.
Other
Confirmation will be received at time of booking.
Wheelchair accessible.
Hotels with telephone no. start with '47' (eg: 47-xxx-xxxx).
Baggage:.
1-2 passengers: 2 baggage or less.
3-4 passengers: 4 baggage or less.
5-8 passengers: 8 baggage or less.
Tell us upon booking if you have many baggage. (Chargeable).
We provide a Door-to-Door service*. We will pick you up from the Airport terminal you arrived and take you to the address where you want to go to. On departure we will pick you up from your address and drop you off at the terminal from which your flight leaves. (Noted that all flight details and address info are based on the booking form which you filled in..
Except a few LCC terminals with limited access & Apartments with narrow streets..
If you are going to your destination from a hotel, normally please wait at the hotel lobby. (you will receive departure notice one day before service day, around 5 PM). If being collected from an apartment or your home, please wait outside by your main door. If apartment or home unable to reach due to narrow streets and our vehicle size, will decide meeting point nearby..
Your pick-up time will be indicated in the Departure Notice we send to you/your hotel by email/fax one day before (around 5pm) the service date..
To make a change to your booking please contact our Cherry Tomato crew via email. For changes or amendment on travelling day or later, Please contact our service center..
Please contact our Cherry Tomato Service Center asap and we will do our best to locate your missing item..
It can be arranged only if we were informed. You must inform us in advance if there are passenger needs wheelchair or travel with a wheelchair. A rental wheelchair for mobility also can be arranged in advance..
Stroller accessible.
Near public transportation.
Infants must sit on laps.
Transportation is wheelchair accessible.
Surfaces are wheelchair accessible.
Most travelers can participate.
This is a private tour/activity. Only your group will participate.
Face masks required for travelers in public areas.
Face masks required for guides in public areas.
Social distancing enforced throughout experience.
Regularly sanitized high-traffic areas.
Gear/equipment sanitized between use.
Transportation vehicles regularly sanitized.
Guides required to regularly wash hands.
Regular temperature checks for staff.
Paid stay-at-home policy for staff with symptoms
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