Our driver was on time and very helpful. It was a very comfortable car, that took all our luggage easily.

We booked 9am pickup. My sedan scheduled it at 7am. We only found out when we checked booking with despatch office night before. That said the car and driver were excellent, Good service much better than a taxi

None, communication was not good. They gave a pick up time way before the time I asked for, so we ended up 1,5 hours early at the cruise terminal. No reaction on my questions about the pick up time, which I send through the app. They did communicate via the app only to let me know the chauffeur was waiting for us. Chauffeur was not friendly or helpful. Did not help us inside the car or ask if the climate was good (windows were open for some kind or reason). Was using his phone first half of the trip (not hands free). And did not set us off at the requested location. We had to walk 50 meters (of course no big trouble, but for a premium price we expected better).

Pick up was perfect. In fact a few minutes early. Driver, Jerry Harold, was super friendly, knowledgeable , helpful and kind. He made us feel very safe and cared for. He handled our luggage with care. He had beautiful soothing jazz music playing throughout the ride. We want to adopt him.

Excellent service. Driver friendly and attentive. Brand new car and confortable. We definitely will recommend this service. Fast and secure.

Driver excellent! Was in communication with us before pick up, wonderful! Did an excellent job navigating through giant traffic jam at the port! I believe his name was Philip.

My driver arrived at the hotel four hours earlier than the time I booked. I told him I could not go then, they would not let me in until my port arrival time. I had to take a taxi. Viator and the tour operator, Carmel cars refuse to give me a refund.

We were greeted at LGA by Christopher, thank goodness. He was in constant contact with the driver who was an hour late picking us up. The driver tried to blame the fact that our flight landed early, but by the time we got to baggage claim to meet Chris, it was the time that our flight would have landed, so we were only about 15 minutes ahead of schedule. The driver then told Chris that he was about 10 minutes away, but it was another 45 minutes before he showed up. He did manage to get us safely to the cruise ship, but with the New York traffic, it added much stress that was totally unnecessary. I would not recommend or use this service again.

Our driver was excellent, as was the gentleman who met us in the terminal to guide us to the car and driver. Overall, a great experience!

The SUV we booked arrived ahead of time and was in excellent condition. The driver could not have been more helpful with luggage etc and we arrived in plenty of time for our cruise. not the cheapest but definitely worth the price.

We were transferred from JFK to the Manhattan Cruise Port, and it could not have gone any better. So friendly, and kept us updated throughout the experience. Dee was the best!

The airport transfer services was great! Our driver, James was super. He arrived a few minutes early to pick us up, helped us load our bags was friendly and fun to chat with. Thanks for a great service.

This driver was wonderful! He showed us highlights heading out of the city, was a complete gentleman, gave us some history of certain areas and was very pleasant, professional and a true asset to us for Viator transport. Very pleased!

Driver was informative but drove a little fast. As with our ride from Cruise port to Air Port this may just be the custom in New York.

We have used Viator before most notably in Nassau with excellent results. This time we were flying into JFK and needed transport to the cruise terminal. We were met by a representative after we picked up our luggage. It was JFK so it took a while to get the luggage and the rep seemed concerned that we were a no show. He called for a car and before we left I asked if the driver knew where the terminal was. He replied he did and though I attempted to give him the actual address he assured me he knew where he was going. As we were driving about 10 minutes into the ride he asked what the address was. We attempted to give it to him but he was driving and did not appear to understand what we were saying. He slowed on the highway to about 10 miles an hour while he attempted to input the address. Finally with cars passing us on both sides he handed his phone to my husband to input. We were all over the road while he figured out directions. He also made a phone call to dispatch and received a call while driving. This was distracted driving at its worst. We are native New Yorkers so we were not intimidated by the traffic but we know you need total concentration to avoid issues on the road. We travel frequently and I can assure you that Viator is off our list for transport.

Our whole group we traveled with was totally impressed with the service. We landed in LGA,which has been voted one of the worst airports in USA.As soon as we walked out of security there was a very pleasant man waiting for us with a sign with our name on it. He was there to greet us and navigates us through the airport, find and pick up our luggage, call the driver to pick us up and also told driver to pick up a third passenger at another terminal. Everything went like clockwork. It could not have gone smoother. The limo was spotlessly clean.
I have another trip to LGA this year and there is no OTHER company that I would use this one.

They found me or I found them right away and they took me to an area to wait a little but not to long and the vehicle arrived and it took me straight to my destination so all went well.

transfer from airport to pier was efficient and staff friendly would do this again.

The Driver was early for pickup. He was very friendly and informative. Would recommend him for shuttle service.

Vil was a very good driver. The driver was there to pick us up at the baggage carousel. It couldn't have been better. Great experience.