This was a wonderful experience well worth doing. Depending on the weather what colour the calcium pools are but well worth dipping your feet in. Make sure you walk all the way around the board walk to the other side it's gorgeous

Pamukkale and the vicinity were beautiful and we are glad that we visited. The bus was full but comfortable, staff were English speaking and helpful. The drive was fairly long though which is not their fault but just highlighting it for those who are travelling from Izmir as we did. One thing that kind of ruined it for us is that the bus stopped particular stops that is clearly curated for foreign tourists that had outrageously high prices for soft drinks, water etc. A can of coke was 65 liras and having travelled the world extensively, I never paid that kind of money for a can coke which mind you, one can get for 9 liras from the shops in Turkey or up to 30 liras in a restaurant.

My friend and were staying in Izmir so we took a field trip to Pamukkale and Hierapolis with Neon tours. We were picked up at 6:45 sharp in a top notch van who took us to a meeting point where we met our cool guide Josh and the rest of the company. The trip was long about three hours and that's the only thing I would change if I could. The trip was comfortable with coffee breaks, once we got there Josh showed us around, gave us enough information to start exploring the beautiful site of Hierapolis and helped us book a buggy with an English speaking driver and a phenomenal photograph who took us around and took some great shots. I could complain that 3 hours at Pamukkale and Hierapolis aren't enough but if I stayed there three days I would have had the same feeling. My field trip was enough to see the site and to admire it but next time definitely I will stay longer because you can go paragliding ( Josh offered to arrange for us), take a swim in Cleopatra's pool or just go relaxing in your bathing suit at one of Pamukkale's pools. After the site Josh took us to buffer lunch which was very good and to jewelry work shop to see how magic happens. I would definitely recommend the trip with just one favor to extend it a little bit. Shout out to Josh who was amazing, blow us away when he organized for us a solo visit to an amazing ceramic shop ( Firca (quartz & ceramic )

Ever since we were picked up at the meeting point, our experience was really great. as soon as we met our guide, he started pouring information, and had the time and dedication to explain everything. you could tell he was well informed, and had years of experience, never hesitated when asked about historical facts and always was well versed and explained as best as possible. although its a 3 hour ride from Izmir, Its worth the wait and the travel, once you get there the place is magnificent.

Fine tour with a experience tour guide name İsmail. Very well transport and comfortable. Very beautiful place to visit, just a little bit far from Izmir ( 4 hours drive), but it worse it, because the place is very beautiful. Absolutely recommended to visit Pamukkale for those who loves historical places.

We started our tour with pick up from hotel in Izmir and it took 3 hour to get to destination... spent 2 hours around Pamukkale and Ruins of Hierapolis.. was not enough tine to explore .. so we rushed to see the theater and take pictures of dried Travastine... only one part of the water area was open... did not enjoy the trip... 6 hours on road and 2 hours at site

It's hard to beat the incredible combination of natural beauty, ancient architecture, and spiritual heritage found at Pamukkale (ancient Hierapolis). Go! Just go!

I thoroughly enjoyed visiting this amazing place. Nearly didn't go because of some negative reviews about guided tours. So a friend encouraged me to go myself on the train. I'm forever grateful that I did because the experience is truly unique. (On the plus side was able to wander about this amazing place without the restrictions of a guided tour). Getting here is easy from Izmir. Get the early train from Basmane station to the end of the line Denizli (28 TL) ( This train also stops at Selcuk for Ephesus). I arrived around 12:30. Checked into my hotel a few minutes walk from the train station and next to the bus station where I caught a mini bus (4TL) To Pemukkale (just a walk up the road to the entrance). This is where the adventure begins ( you have to take your shoes off to walk on the terraces so make sure you have something like a small back pack to carry them). I arrived about 2 in the afternoon and was able spend 4 hours exploring both Pemukkale and Heiropolis. An experience I will never forget. A guided tour isn't required just read about Pemukkale on Wikipedia for the information. The next morning I spent an hour so at the Laodocia site (again I caught a minibus from the station and it's a walk up the hill to the site). Then I returned back to Izmir on the midday train.

Our tour guide was extremely knowledgeable. He told us about the history of Pamukkale and Hierapolis, and he also did a great job making the entire trip fun and enjoyable.

I am from Turkey and always wanted to visit this place, I guess I was pretty late to see the pools with natural water. We were told that sections were close in 1996, there was a small section they did kept open for you to get inside the pool ( we were told water was not natural anymore), too crowded, pretty dirty.First you can drive up there with a car and park your car for 10 tl whole day and start from the top, or walk up from the bottom (which we didn't do) Entrance was pretty expensive for locals 50 tl, and it doesn't include the other pool are inside. It was another 50tl to get in the Antique Pools(which we did not). As usual prices around the pools up there were super expensive, for example Magnum ice cream in Izmir or anywhere else in cities cost 5.5tl up there it was 18tl. This is same for simple water, cola, food etc. But yu can bring your own food and drink in your backpack. I personally was disappointed with the place, but must see once in a life time. And you really don't have to stay in town more then two days tops, since town really has not growing at all. Boring little town.

Erman, our tour guide , was very nice, friendly and he gave us lots of interesting information about Pamukkale and other attractions around ! About Pamukkale... I highly recomand it ! It’s incredibly beautiful!

Our driver arrived 15 min ahead of schedule and waited patiently in the lobby as we were still having our breakfast. It turned out that we were the only guests in the group tour ;)... After about 45min of drive, our excellent guide, Mesut, joined us from a small town called Aydın. Mesut was an experienced and knowledgeable guide who shared lots of history and stories behind the sights that we saw. He also exceeded expectation by sharing interesting facts about the many towns that we passed by. I would certainly recommend Neon Tours and Mesut for this tour.

Pamukale was the highlight of the day. It is a very nice and unique site. You can have a walk/sit in the water.

It was Sunday and that was the first mistake we did when we planned to go to pamukkale😏. We were deceived by the spectacular photos but in reality the water is very much controlled. Only a small portion is supplied by the water rest is dry. The sun was burning and the vision was blurred with the whiteness of the Cotton Castle. As we were less informed and the tour guide was selfish enough to keep an umbrella only for himself we were literally burned. Coleoptera pool was so crowded that I hardly could see water. Anyway maybe this is an amazing place to visit but my and my children’s opinion is 3 star.

It's not a great tour - both the travel agency and the place itself. First off, sitting in a car for 7 hours to visit Pamukkale isn't worth it. I went ahead despite knowing the long journey because relatives who went several years back raved about the place. But we were highly disappointed because Pamukkale now looks nothing like what it's advertised. The pool is depleted thanks to lack of hot spring water flowing into the area. What you end up seeing is a whole lot of white surfaces from the dried up calcium and very little blue pools. Looks like the place wasn't well preserved, which is a real shame since the area relies on tourism for its state/provincial income. It's a matter of time before the entire area dries up and what we are left with is just white surfaces, which isn't impressive at all in real life. I can go to any snowy mountain for the same view, only difference is one is snow, the other is dried calcium. So driving that far isn't worth our time.
Second issue is this travel agency, Neon Tours. The guide they hired, Ismael, isn't up to par at all. I get it based off other reviewers that the guide can be quiet in the 3 hour car ride and that's fine by us. But when we get to Pamukkale and Hierapolis, he should make more effort on his end, as a tour guide to offer a thorough information about the place. Why is Hierapolis and Pamukkale such an important place considering it's in the middle of nowhere? We had to probe him for such information and kept asking him questions about the area itself.
That said, all he was interested in was to hurry back to Izmir because he was concerned with the evening traffic. We lost track of time while walking on the cotton castle and he wasn't too happy when we got back. To top it off, for lunch he ordered us really cheap food that cost no more than 10 lira for the two of us which basically consists of bread and eggs. Meanwhile, he ordered meat for himself and the driver. We asked for meat skewers since there's only so much bread we can take and were given two pathetic chicken skewers. We highly doubt our lunch allowance by the travel agency would pale in comparison to what the tour guide get to order for himself. Obviously when he asked us if we wanted to join his tour to Ephesus the next day, our answer was a firm no. I'd highly recommend others to just skip Pamukkale and forget about taking a tour with this travel agent to the Izmir, Ephesus and Pamukkale area if their pre-arranged guide is Ismael.

We me and my 2 daughters did Pamukkale and Hierapolis trip on Jan 2, 2017. We booked the trip via Viator and did it with Neon tour.
We picked up from the hotel by the driver only and the tour guide would be picked up about an hour later on the way to Pamukkale.
We booked this trip in group tour but actually we got it as private tour. Just 3 of us on this trip. We spent the journey in silence. No information at all from the tour guide along the 4 hours journey.
When arrived Pamukkale, he gave us about 10 minutes of roughly information that actually we can read it from the internet and then giving us free time for 2 hours to spend at the site by ourself. No explanation at all about the ruins while we saw other groups were guided and explained by their tour guide in every site.
Journey back was spent in silence and the tour guide dropped off in the middle of the journey as well.
We thought that rented a car more cheaper to do this trip instead of paying the price we did.
Really disappointed and was not worth any penny at all

Best tour of turkey , very quiet, superb guide by Neon tours and Travels. Excellent english speaking knowledgeable guide.

Excellent service. Very polite and professional group. I will go with them again.

We were with our same guide Mehmet and driver from the previous day tour of Pergamum. It was great as we had them all to ourselves for the tour. Great lunch at a small restaurant. Pamukkale and the ruins are a must see when in Turkey.

Great tour with a superb tour guide. We wondered if the long journey from Izmir would be worth it 3.5 hours each way but it proved to be a great decision to visit such a unique place. Both the Roman remains and the travertine pools are awe inspiring.