This company and owner are FRAUDS. It’s more than a month since we took this tour and are back to Dubai also. I have been following up since 11th March every single day since two weeks asking them to share the pictures that were taken on their DSLR. 1st they said that the pictures have come blurry. Then they share some of their existing pictures which are already posted on Instagram. Then the they sent some other groups pictures. Trip advisor has awarded them some most photogenic award. I think you should review it and take back the award. ITS the WORST Tour company in Roveniemi LAP - T64275081 BR-1113126025

I wish I had read all the reviews before making this booking. All the bad reviews are true . They are not worth it . They will say it’s a small tour but in actual they will stuff a lot of people on 2 buses and take you a lane owned by company . Which is bit further away from North hence reduced the chance of seeing lights . . Made no effort whatsoever to chase the lights or to time it properly . There were brilliant lights around that time and all other tours saw them and we were unlucky and got stuck with them .

We booked this activity ad hoc as we wanted to take advantage of the good weather and hoped to see aurora. Our guide Kamila met us in the office and took care of us as well as other participants. She then drove us to quite remote place outside Rovaniemi, making a few stops on the way and checking for auroras. we then arrived to a place with tepee where Kamila made fire and we were had some barbeque (vegetarian option was available for us). We loved hot blueberry juice. Unfortunately we were not lucky to see aurora but Kamila looked after us very well and did everything to make our time as pleasant as possible.

My friend and I joined this Aurora-Northern Lighs Trip Photographing Tour on 17th February 2024. We were so lucky we were able to see and witness the spectacular and magical Aurora Borealis! Thank you very much! Our tour guide Aneeq was very nice and accommodating. He made sure that we keep warm and provided our snacks. We had the best hot blueberry juice ever! He’s also very knowledgeable, gave us infos about the tour. If ever we’d come back to Rovaniemi, I’d definitely book tours with you again! I even told my friends about Lapland Welcome, if they would go to Rovaniemi. Excellent!!! 👍👍👍👍👍

We really has a bad experience during our trip. The tour name is Northern lights photography tour, The guide who clicked the pictures was very rude. He did not click more than one picture. Northern lights was lasted until 6am in the morning and it was very strong that day. The pictures which we clicked in our phone was much better that what he clicked. He barely clicked 2 group photos and one per person. I asked why is this then he replied this is what we do. I'm not here to click your pictures. Please give us 50% refund. I can show the proof of what he clicked and sent us and what we clicked on our phone. Thank you

Good tour but not what we were looking for. The announce is not clear, title is "photograph Northerrn lights " but tour is with big group (not indicated), we do not hunt any northern lights, just go to a place (very nice place) in the nature and if you are lucky you can see northern lights and have just one picture, that's all. If you are looking with a saussages barbeque, this is the right tour, otherwise pass over.

What an adventure. This tourist trap is all talk but no results. People have seen more Northern light in the santa clause village that day than your poorly situated location. Winning an award 4 years ago doesnt mean anything today… your standards you are claiming to be the best didn’t show itself on our journey. These people claim to be professionals who also claims that they would explain anything about the stars and other topics that are related to the northern lights. However, all we got is a little explanation of reindeers and ear cut markings and how happy the Finnish people are in this country. What a complete joke this organisation. We understand that the Aurora is a natural phenomenon but we were suppose to go hunting for it and move up North? We went more south straying away from the light, going to a place that is owned by the company. How is this “chasing” and “hunting” the light? Complete scam I would say. Also, the guide we got assigned to was also a mute and stayed complete silent about the trip. He didn’t state what the plan was and suddenly we were in the middle of nowhere telling us to get out. We had the impressing that he was about to do something to us. No actual storytelling or explanation. We had to ask what the actual plan was. In the end, we wasted 100 euros no refund for some cheap chicken nuggets - hotdogs, blue berry syrop juice and 5 hours of our time. These so called professionals should atleast have some forecast and add a partial refund or anything. We also got a “professional” photoshoot with no aurora in the back, making it seem like this is some sort of consolation price. So sad.

We unfortunately weren’t able to see any Northern Lights that night but the overall experience was great, the guides still managed to make it a good time and took the effort to drive around hunting for them in the hopes of finding any. Would definitely recommend this.

The guide was excellent and very good but they appear to go to the same place on this tour as that is where they have their tepee unlike other tours where we were chasing the NL. so if the NL aren't visible from that location then that's it for the night. As the guide was on his own he had to spend the time lighting the fire and preparing the food while we were outside trying to see if there was any activity so not ideal. I don't blame the guide in any way as he was very nice and helpful. I think the company are happy to take your money even if there is no chance of seeing the NL.

Not very friendly in the office, bad recommendations about the northern lights forecast, guide too positive about tour especially without seeing northern lights.

Booked last minute and was one of the few tours still available. Got confirmation to meet at 19:20 for an 20:00 start, which seemed a little early. We didn’t actually go outside to the coach until 20:20, we were left waiting outside the coach with no tour leader. I went inside and the staff were just as confused. Another 20 minutes of waiting, there were too many people to fit on the coach (which was already a red flag, as the huge coach felt very impersonal), so some people had to be taken by taxi. At the destination we all had to cram into two tiny huts, where again waited without direction. Someone came in after an hour and asked if we had been served our ‘traditional BBQ’, we hadn’t, but then got told there weren’t enough sausages for everyone. I managed to get one, along with a dry bun, and that was it. No lights, but they still offered to take photos of us in the night sky, but the tour guide could work the camera as it had ‘frozen’ and all the photos were blurry… surely these are common weather conditions? So our northern lights photography tour with BBQ didn’t have any photography, nor a real BBQ. Avoid this tour company.

Worst experience ever. We went to one spot only which was not suitable at all. The customer service in this company is a disgrace. The owner is very rude.

My wife and I went to Rovaniemi for three nights to see the Aurora. The first night the sky was cloudy, the second night we try to do it alone (without lucky) and for the third, and last, night we decided to buy the tickets for this tour with lapland welcome. Camilla came with the car in our hotel to take us, and she brought us in a special place, kilometers far from Rovaniemi, in total darkness. We started to see the Aurora during the road trip, and Camilla was so kindly to stop in the middle of the road to take pictures of us with the Aurora. Then we arrived in a tepee and Camilla turned on a fire and we had a fantastic night looking at the Aurora and having fun and bbq around the fire. Thanks Camilla for this fantastic experience and to have made our dream comes true! Michele and Gioia

We had an incredible evening on our Northern Lights excursion. With the best guide ever. Anthony. A lot of knowledge about the Northern Lights obviously but such a lovely humour as well! We had so much fun that night! We were lucky enough to see the Northern Lights and have a great picture made by Anthony. Then we continued our trip and had a lovely evening in a hut with an amazing fire and barbecue! Anthony proposed us to do a great Finish tradition as well. The organisation was absolutely perfect! Thank you so much Anthony and Lapland Welcome! We have so many amazing memories!

We would like to express our thanks to both guides Anthony and Eriky for their professionalism displayed during our aurora hunting last night. Anthony tried his best to help us catch the Northern lights Although we did not managed to catch the Northern Light last night, we really had a wonderful experience understanding the information you shared. thanks Anthony for also sharing the positive finnish culture with us as well. It was really nice. And also wanted to thank the helpful assistant Eriky who was very busy catering us that he had no time for his own feeding. As we were totally tired and eager to rush back to the bus we did not managed to say a thank to both of you in person. So hereby once again thank you guys for the hard work. You certainty amazing! 😊 Will definitely recommend this safari to friends who are intereated., 👍🏻

Terrible tour. Lack of customer service. The tour guide never said hello when picking us up and rudely said “get out” when we arrived at the offices. There was just a friendly guy who greeted us and gave us the equipment (a Colombian named Andres) but unfortunately went with a private tour. Our group was very big, about +30 people, some of them very noisy and rude (This was not the fault of the company but if the guide had given a briefing and some rules to follow such as the importance of being at a natural site and not littering) this could have been better managed. Additionally, the guide didn’t introduce himself, or explained anything at all about the northern lights. We didn’t get to see them, but that is understandable given that is a natural phenomenon. You can’t predict nature but a company can definitely improve its customer service. Not recommended at all!

It was an experience of a lifetime! My cheerful tour guide, Anthony, was on time as we started at 10 PM from Rovaniemi. We drove to a base camp about 55 km from the Rovaniemi city center, and then climbed a hill called Kätkävaara with another assistant Ella. The night was clear and moonless, so conditions for aurora-watching were great. Sure enough, a long pale green arc right across the star-filled sky could be seen, though it remained like this for a very long time without changing. Anthony explained in detail how the aurora is formed, and patiently answered all my questions :) Despite the cold and lack of action, he waited, and finally our patience were rewarded as we were able to see a quite bright display of flickering as 2 separate arcs seemed to form. A moment to remember! We then went inside a small 'cabin' on the hill, and had sausages and hot chocolate sitting around a fire Anthony and Ella lit earlier. Later I learnt I was quite lucky, as the aurora prediction for that night was quite bleak! Aurora viewing needs luck, but that does not change the service provided by Anthony of Lapland Welcome, which was simply fantastic. Such warm behavior made withstanding the cold while waiting for the aurora display not only tolerable, but also enjoyable! The photography was Anthony was also brilliant!! Thank you, Lapland Welcome!

Amazing tour! Even with the bad weather we managed to finally see thanks to the perfect location and the guide patience ! Highly recommended.

We (2 adults) had an excellent experience with this company! The seasoned tour guide provided us with snow boots and flashlights and, if we hadn't already been wearing warm winter clothes, he could have also helped us out in that department. Once the tour proper started, the guide entertained us with funny anecdotes as well as fascinating scientific explanations of the Northern Lights. The guide never lost hope (it first seemed like we wouldn't get much of a display) and expertly showed each place best suited for spotting the elusive lights. We easily reached our final destination on top of the hill and were blown away by the Auroras that painted the starry night and lasted for a long time. From the detailed photographing instructions to the nice pictures and the warms food and drinks, this trip was an all around pleasant experience. On our way back to Rovaniemi we even spotted two fluffy mountain hares! Nice to know: If you don't have the necessary photographing equipment, that's not an issue. The tour guide will take professional grade pictures of the Northern lights for free while you sit back and relax as mother nature shows you her most beautiful side.

Aurora borealis (Northern Light) hunting. I would say that this tour staff and guide are fantastic. Quick response and superb active, excellent guidance. I really enjoyed the trip and turn out a magical show. I would recommend strongly going with them and you will enjoy it!!