The volcano part of the tour was nice. I would’ve given the tour more stars if it were just the volcano. The museum is a hole in the wall and pointless part of the tour and the pink sea wasn’t pink yet. Tour could be less time and straight to the point

The guide did not like her job. She was eating snacks and on her phone most of the time. She didn’t bother to show us the pink lake. She didn’t even say bye. The mud volcano is a lot of fun but you gotta be strong because they’re very aggressive with the tipping.

The guide was not friendly. Didn’t introduce herself, barely said hello. She texted us that they were very close to the hotel but it was still another 20 min wait outside and then someone showed up not meeting the description of who was picking us up. Went to a crappy little museums out salt and then “pink beach” which nobody in their right mind could ever describe as pink. The volcano mud bath was fun! Felt really cool and relaxing. Dropped some people off for lunch and back to the area of our hotel 7 hours later. Driver wouldn't take us all the way back to the hotel, he dropped us off about 6 blocks away. Maybe he didn’t want to deal with the traffic? We didn’t care. It was 5+ hours of driving for the 45 min volcano experience. I would not recommend this tour.

The experience was good, but the tour company wasn't the best. For starters, they arrive 50 minutes late. Secondly, the van was pretty hot. Thirdly, the van didn't have seatbelts. Fourthly, the tour operator lady didnt explain much, she could have been a bit more informative. Also, she never greeted us and she never introduced herself. The entire time, we were unsure what was happening. Fifth, its completely pointless to go to the lake, especially because they were aware the lake wasnt going to be pink, well before picking us up. They should remove the pink lake from the advertisement, until they are sure it's going to be pink. I see where all the other reviews mention the lake not being pink, so why continue to take us there? Driver did fix flat

Booked the trip, good communication and pick up on time. However the minibus was worn and could not comfortably take the required passengers. Even small children would have struggled to fit in some of the seats and many of us were 6 foot. The van tyres were threadbare, definitely not street legal. The air con did not work without extreme screeching. The driver stopped to get a candle to wax the belt but that only lasted ten minutes. No air con with 12 people in a small van for 3 hours of driving. We were forced to use the middle seat next to the driver but it had no seat belt. Staff were friendly and the volcano was interesting and fun.

The steps were a beast however, overall we enjoyed the experience. This is a man made volcano therefore you should not expect a true volcano experience. When our group arrived there were a lot of other visitors which delayed our experience. This is a small area and gets crowded quickly. The massages were great in a short period of time. Yuilanna was very informative throughout the tour. The sea was not pink however, nobody can control mother nature.

Such a great experience! Started by visiting Galazambia and learning about the salt trade. The flats weren’t pink on our day of visit but we knew that could be a possibility, still beautiful. The mud volcano was an unforgettable experience. Please come prepared for topping (we tipped the man who took photos, the man who watched our shoes, the massagers, the women who wash you and the man who monitored our bags while we were out) - additionally there are several spots for foods/drinks in the area that we didn’t visit but looked great. Overall 10/10

Great experience. The tour guide was very knowledgeable and professional. The mud volcano was a bit crowded but we had enough time enjoying the mud and bath and no not feel rushed

Tour seemed very disorganized. The tour guide did not seem knowledgeable about the sea we visited or the benefits of the experience. Disorganized system for tipping.

Honestly for the price it was worth it. I would say the ride there was pretty long. The bus does stop to pick up other people which is normal. Bring water. I was in the mud for only 5 mins, too packed, some people was in there almost 30 min taking advantage of it which wasn’t fair. Another thing I dislike was the people who work there. They was feening for money and the tour lady specifically said if we wanna tip give it to her she’ll place it the ziploc bag. Boy the men’s did not want to hear that. Btw there’s a couple older lady who assist with you taking the mud off. They follow you after making sure you tip them which I didn’t like. Our tour lady said we can give it to her and then they’ll split it among each other each. Despite that I’ll give it 4/5.

The overall experience was great But the locals are very infer for tips so remember everything cost the service the ask do you want. Pasos is recommending not US dollars . The tour guide was great

We really enjoyed this trip. Actually it was like the highlight of our time in Cartagena. Staff were very friendly and the people of the community at the Volcano are awesome.

We booked this as a cruise excursion on 12/4/23 and chose the cruise terminal as our pickup location. Before we left we sent several messages asking for clarification on pickup location and time and stated that we would be on a cruise and would not have access to our phones or e-mail starting 11/30/23. We received no response before our cruise left. When we arrived at the cruise terminal we spent 30 minutes trying to find our driver and had several people helping us. Finally we borrowed a phone and called the number on our booking and were able to connect with our driver. He refused to come and pick us up at the port. Instead he wanted us to take a taxi $20 at our expense to the Clock Tower. He also said we would have to take a taxi back at our expense. We were not willing to pay another $40 on top of what we had already paid for the excursion and were left scrambling trying to find something else to do with the time we had left in Cartagena. When we returned from our cruise we had a message sent the night before our excursion telling us to meet our driver at the Clock Tower but like we stated in the messages we had sent we did not have access to our phones. Really wish they would have responded to any of our previous messages before we left that they would not pick us up at the cruise terminal so we could have cancelled and gotten our money back. Highly disappointed as we were excited to try something new.

Do not book your trip to El Totumo with this provider!!! - We had to wait 1 hour to be picked up - „bus“ had very bad air conditioning - bus was overbooked (it was full and 2 more people were supposed to enter) - tour guide really didn’t like her job and didn’t engage at all with us - the pink sea is not pink in November Book your tour through another provider!!!

This tour was suggested by Hotel Casa LaFe manager Dennis. He absolutely didn’t disappoint. As we were Leaving the city of Cartagena to Totumo Volcano our trip guide Angel prepared us well in terms of the people and their culture .The volcano mud bath is something each person should experience at least once in life. I highly recommend it.

A few hiccups on the way there including our van breaking down which in the grand scheme was no big deal, another coach was sent and we were on our way. This volcanic mud exp was INCREDIBLE. One of the coolest things I've done EVER.

The trip was wonderful tje tour picked us up at the hotel. The drive there was nice visited the Museum with a guided tour. We had a wonderful tiur guid Yulianna. Guided us there. We visited a few spots by the time we got to the mud baths. What an experience just amazing. inside of my the mud bathes was an awesome experience, then washed off in the lake. Recommend to everyone.

This was an AWESOME experience!! Our tour guide was absolutely the best! She made sure we were taken care and gave clear directions! Book this tour you will not regret it!!!

We absolutely loved our tour, we initially reserved a bilingual tour, because my husband doesn’t speak Spanish, but I was able to translate for him and Fernando was extremely helpful. Our first stop was the Salt museum and learned the history of that community then we made our way to the Volcano. The mud bath and message were such a unique experience and we loved it. After being washed off we headed to the changing rooms where we had previously placed our bags securely in lockers which were locked with key. We also stopped along the walkway to get something good to eat. I would absolutely recommend this tour. Junior or photographer was great and took amazing pictures.

Great experience to try for couples. The prices are fair, and the local community is very friendly, and nice people, they will help you with anything you need for a small tip (volunteer). After bathing in the mud, they will direct you to the lagoon where local ladies help you get washed out. They will even have sandals available for you to walk in case you need them. I just loved it.