4.0 · 57 reviews
October 2022
Lots of fun having a tour instead of trying to do it on our own. Fabio was a very good and knowledgeable guide.
September 2022
I really enjoyed the tour. The guide was very good and informative. It covered all the main attractions and more. I recommend including the lunch.
August 2022
Our driver (Raz) was excellent and the overall experience was great. It was a full day so plan accordingly.
July 2022
The skip the line tour behind the falls and Hornblower boat were excellent, with no waiting and an exhilarating experience. Our tour guide/driver Gary was wonderful, knowledgeable and kind. The buffet lunch at the Crowne Plaza was good value for money and a decent selection of food. We were paired with another group whose guide was Fabio - he was rude, abrasive, insulting and continuously shouting at the group, so much so that our family and another family left the tour after lunch as we did not want to endure any more of his horrible and demeaning behavior.
July 2022
Our tour guide Tom was very engaging, and very knowledgeable. He tried to know all the names of the guests on his tour. He made our tour experience very enjoyable. We had a great time. Jay and Lisa
June 2022
Very well organized for the boat ride and falls tour. Our guide Tom was very loud and consistently spoke about tips which was very annoying. He was informative though. Lunch was not good. It was a buffet style in the Crown Plaza. Especially due to Covid this should not be a consideration. They had no soda and poor choices. They should give you a choice of one of 3 selections when you board the bus and by the time lunch comes around go to a sit down restaurant like a hard rock and eat your selection . Another choice is a lunch voucher for a set amount and eat where you want. We are requested a lunch refund from Tripadvisor as we ate elsewhere.
October 2021
The Tour bus was overbooked. one guy sat on a lunch cooler next to driver. My wife and I didn't even get to sit with each other. ABSOLUTLEY no COVID-19 procedures were followed. the guy I had to sit next to on the bus didn't wear his mask. several of the passengers were mask less. the bus driver never once wore a mask on the bus.. We did NOT need proof of vaccination for the tour. the bus driver broke several traffic laws was even passing cars unsafely. The lunch at the Secret Garden was the worst food in Niagara Falls. we were served cold cream of broccoli soup made by Campbells. the Chicken Parm as they called it had no cheese and was a pre-made chicken patty that was extremely "woody" the spaghetti was cold and over cooked. the only good part was the Hornblower boat ride. I would actually rate this experience a negative 5
September 2021
Fabio our tour guide was wonderful He was funny, kind and knowledgeable Fabio made the tour a great experience
September 2021
Fabio was awesome - so knowledgeable - very happy we did it this way - he took care of things - picked us up, comfortable van, fantastic lunch, boat tour was great - for the price, you can’t go wrong - and it was a beautiful day - One thing - he should have a headset not a hand held mic
July 2021
It was a fraud as they didn't mentioned that Hornblower cruise was not able to take us to the falls as per Covid-19 restrictions in place from the Canadian side. Also, last minute changes in the restaurant for lunch (from Sheraton Fallsview to Secret Garden with junk food options only) and even not having the possibility to go for full journey behind the walls and Skylon tower observation deck. Worst money I have ever spent.
June 2021
You guys cheated there was no cruise yet you charged for the cruise , I need refund of whole amount if not I am going file a claim for whole refund and cost of the legal services in small claim court in Brampton
January 2020
We had lots of fun with our driver Feroz. Only our family and other family were on nice Mercedes Luxury Van for the entire tour. Treated us like a King.
October 2019
The tour has a huge itinerary with limited time, so it was all a bit rushed. It was more about getting to the Falls rather than the Falls. By time we got to the Falls it was just getting dark, the experience would have been better in the day light. The fact that it was raining did not help obviously not the fault of the tour operator. The meal overlooking the Falls was disappointing, lighting on the Falls was dim, the glare from the lighting in the restaurant make it difficult to see and the reflection made it impossible to take photos.
September 2019
The tour we originally booked for 07 Sep 2019 had some surprising changes. The tour we booked (an evening tour starting with we being picked up from our hotel) was cancelled without advance notice. We found out about the cancellation when we called about confusing email sent us - it was a reminder about our tour, but it did not clearly explain when and where we were to be picked up. During the call, that's when we were advised that our original tour was cancelled and we were placed onto a day tour out of Toronto, and we had to drive 20 minutes from our hotel near the falls to the pickup point. It turned out to be a convenient alternative for the tour operator in order to preserve the booking sale. We stuck with it since this was our first trip to the falls. But the booking side of this experience gets an "F" for ineffective communication. For the tour experience itself, I give it a "B". Primarily because of the operator not providing "clear" itinerary information and timeline of what tour stops were planned. Our group traveled in a small tour bus, it was comfortable, the group size filled the bus to approx 2/3 full. Fabio, the tour group leader/driver was very good. He was very enthusiastic and spirited. The downside was his thick foreign dialect. We had difficulty understanding him, especially when talking fast. This alternative booking had us joining an all day tour at 2:30 PM. We did wine tasting at a Canadian winery, driving tour of the countryside running along the Niagara River (various sightseeing pitstops), did walking tour behind the Horseshoe falls (you get wet! by design), did boat cruise into the mist of the American and Horseshoe falls (you get wet! by design), and closed with a dinner near the Sheraton. Per our request, Fabio took us back to our car (on road to Toronto) vice us waiting for fireworks to complete at 10PM. The group tour did enable Fabio to give us head of the line privileges - nice perk! We enjoyed the group tour and all the stops. We did not appreciate how our booking was handled nor the lack of itinerary detail.
david r
August 2019
Overall my family had an excellent day, as mentioned the tour guide Fabio was brilliant very energetic which made for a relaxed and informative day. One thing though is to perhaps have a little more time after lunch to explore.
August 2019
This was our first time at Niagara Falls. We booked this tour through AAA. Our tour Guide was TOM SKI. He was very informative, courteous, and loved his job. Could not have had a better Tour Guide. We went on the Horn Blower Boat, a Winery, Under the Falls, Flower Clock, Whirlpool, took us to numerous places of interest. The tour was fantastic and in a small group which made it more like traveling with friends because Tom introduced everyone to each other. Tom also remembered everyone's name.Zoom Tours was very Family friendly, there was a Family of 5 in our group and two couples, total of 9 persons on the tour. I would highly recommend Zoom Tours Niagara Falls.
Robert R
August 2019
Great driver and wonderful experience. We would never have been able to do all the activities if we had been on our own.
July 2019
The objectives were fulfilled. The guide was informed. Other guests agreeable. Would have preferred more area tour. Will not recommend tunnels, white water walk to future guests. A little not a lot of time saved by not buying tickets. Loved the area. Exposure to guide caused us to get out and explore.
July 2019
We loved our tour and Tom was amazing! He was so nice and very knowledgeable. It was better than I ever imagined!
July 2019
Wonderful experience! My family had an amazing time during our half day niagara falls tour which even included lunch and a ton of other things! Fabio is an awesome tour guide! Request him if using zoom tours!

Subscribe to our newsletter

© 2022 TourMega™. All Rights Reserved.
Home Login Sign up