After you've collected your luggage, meet your Chauffeur at the Arrival's Hall. 60 minutes of waiting time included.
Enjoy a comfortable and a private transfer from Quito Mariscal Sucre International Airport to Quito City in a private Volkswagen Crafter or similar.
Our Chauffeur will be waiting for you at the arrival lounge just after you pick up your luggage and hold up a sign showing the name of the lead passenger. If there is a problem finding our Chauffeurs please contact the phone number shown on your voucher. All incoming flights are monitored, so you are safe in case your arrival is delayed. In case of a cancelled flight, your transfer will be automatically cancelled, free of charge. This service is available 24/7, year-round.
Your private Chauffeur speaks English/Spanish and will be happy to help you with any questions you may have about the city.
We would appreciate if you provide us with your mobile or cell phone number in order to contact you in case of any change or if our Chauffeur can't see you at the meeting point. In the confirmation you will also receive our 24/7 emergency number, and in case of any query please do not hesitate to contact us.
Confirmation will be received at time of booking.
Not wheelchair accessible.
At time of booking, passengers must provide airline and flight number and telephone number while abroad..
Each traveller is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions.
When arriving on an overnight flight, please ensure you book for the date you land..
A maximum of 14 people per booking.
This is a private tour/activity. Only your group will participate
Our group of 14 arrived at Quito Airport(UIO) on time on Thrusday, 10/24/2019 as scheduled. We waited in the International Arrival hall for 20 minutes for the pick up driver. I called the local phone #599323310033 several times without anyone picking the call. I called Europe Shuttle -442033181696
to find out the situation. A man answered and verified my Booking number-715574580. He promised to call back with information to my number and again I verified my phone number with him. Another 30 minutes passed without any return call or pick up vehicle to show up. I called the local number again, this time a man answered the called but claimed he had nothing to do with the shuttle service. He said he is an engineer. He spoke perfect English so there was no misunderstanding whatsoever. We had to get 4 taxis to take our group of 14 to our hotel in Quito. We waited for more than an hour, numerous long distance from my US cellular phone to contact the Europe Shuttle and local number.
This was by far my worst travel experience in as many years that I have travelled all over the world.
Viator emailed me 3 days before my travel date to confirm the booking and details. I will seek a total refund and extra expenses that incurred from this horrendous experience.