4.1 · 26 reviews
Cathie_C
December 2023
Great communication prior, during and after the trip. Added an extra special moment to our friends birthday trip.
Adrienne_W
November 2023
They were on time , the driver was helpful and the vehicle was in good condition. They confirmed in advance by text and phone call.
Scott_G
June 2023
Ok but not great. Driver was on time but provided no communication of his eta proper to arrival. So he should not be in an unfriendly mood while he has to wait for us to settle up at the bar before boarding the limo. There were no glasses in the limo. We asked the driver who did provide very high class dollar store red solo cups. Really? Limo stereo did not work. Blue tooth would not connect Spent half the ride trying and not relaxing. The limo inside was generally nice but the suspension was very old. NOT a smooth ride. The driver was often distracted by his phone or other devices. EYES on the ROAD please!!! So an ok ride but next time please spend a few bucks a fix your suspension. You can get much nicer plastic glass wear at the dollar store too. Seriously. Not impressed and mostly disappointed. Not hard to do much better. Good luck with that.
Cheryl_C
February 2023
If you have a group of people this is the only way to travel in style. Wonderful hospitality with excellent attitudes, very affordable, comfortable and quick to respond to questions. Customer service was on point!
Linda_H
December 2022
Great experience. Driver arrived early so I didn’t have to worry. Driver was a bit of an erratic driver but we arrived at JFK airport safely. Thank you Viator.
Tatiana_S
November 2021
Easy booking process and their ability to accommodate our large group at the last minute when no else could, made it a pleasure. Will definitely book again!
Sean D
September 2016

Not the least expensive way to get there but excellent service and gets you door to door without th eworries of taking hours of multidrop services taking you all over the city dropping others off. Would recommend this service to anyone.

AM
June 2016
Great service! It was wonderful not having to worry about transport logistics at the end of our vacation. The company called me to confirm pick-up time and accounted for traffic as well as sufficient time to go through airport security. James (aka Jimmy) picked us up on time, the car was very clean and comfortable, and the ride was smooth.
Carmen A
November 2015

Fabulous service provided by the transfer company. Isaac was very helpful and kept me updated with details of our drivers name and time of pick up. Would definitely use this service again.

EFREN R
January 2015

The arrangement was excellent and three days before we got a confirmation call from Isaac maybe about three times until the day before the departure to make sure that we will be picked up on the time that was convenient for us. Our driver, Jimmy was amazing and the service was top notch.

Kristy
September 2014

The driver was at our hotel prior to our agreed upon time, was very polite and friendly, and we arrived at La Guardia with ample time to spare. :)

Noel W
August 2014

Arrived in New York at JFK airport expecting to ride in an SUV to our hotel. Pleasantly surprised when we were taken to a stretch limo.
Very comfortable ride and although the driver did not extend a warm welcome we found this was the 'norm'
with most drivers in the places we visited.
Great not having to worry about finding shuttle buses to bet to the hotel.

Terry A
April 2014

New York is everything I expected and more. Places to see, shopping, food, shows on broadway, atmosphere, people will go back there soon.

Wendy
November 2013

Found this service great very easy but we found the driver not very friendly he did not speak to us nor even get out of the car to help us.

PC D
July 2013

Very professional, thoroughly enjoyable experience! We had to change our departure time the night before, this was handled without the raise of an eyebrow, thanks for making Big Apple memories!

Rob
June 2013

Unfortunately this transfer did not live up to the Viator reputation. The driver was on Braodway to pick us up rather than in the hotel pickup area. After about 10 mins mucking around on the street the driver finally jambed all our bags into the trunk and we had to ride with all our hand luggage and back packs to JFK in the car. The car itself was shabby, scratched paintwork and instruments missing from the dash which left holes in the dash. When we arrived at JFK he then requested a further $30 cash for our extra(4th) piece of luggage. Very dissappointing. :(

Alison S
October 2012

wasnt waiting for us at airport as expected although they say they were! Car was a bit tatty not exactly luxury. Picked us early for return journey for their purposes saying traffic was heavy - wasnt - wouldnt use again

Cary F
May 2011

Outstanding. We even got upgraded to a stretch limo at no extra charge!

Angela S
January 2011

Due to the snow blizzards in NYC, our flight was delayed by a few hours - our driver was patiently wating for us when we arrived.

MICHAEL and RACHEL
December 2010

A wonderful and very comforting experience! I would spend the extra money again and be sure to book the private car over the shuttle!

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