The sights and the freelance guides were great but my experience with Viator and the tour operator Neon were not. As soon as you pay your money to Viator, you think you have booked with Neon but they just find a local tour operator and employ freelance guides. You have no contact with either of these. Neon gave me no details on the days leading up to my trip or during it so I had no idea who was collecting me, whether we were going straight to the hotel or start the tour etc. I was collected from the airport by a general airport express with other people not on the tour and given no information about what was happening. Even though I sent many messages, it was hard to get information. They also did not provide the balloon ride, even though I paid for it. I would not recommend Neon or Viator as they did not help during my trip either. The poor service and constantly trying to get information tainted my trip and I would not go back.

Worst experience ever!!! Although all the services I bought was delivered, it was a real nightmare... no one from the operator (Neon Tours) would give me informations and reply my messages or answer the phone. I bought a package to go to Capaddocia for 2 days from Istanbul and at the night before flying, they just said to me all the informations about my tour and flight was attached to my voucher, which wasn't!!! I had to go to the airport and didn't know what company or flight I was (it was a kindda lottery!!), they didn't let me know in advance where or who were going to pick me up at the airport or to the tour, or the balloon ride. If you like to not know the informations you will need to do a tour, go for it! But if you believe the least the operator could do is to give the necessary informations about the tour you have paid, run away fast from this company!!!!! I had to ask for help from Viator and even pp from Viator they didn't reply... so, avoid this kind of stuff and buy a tour from a local Cappadocia operator!!!

Great tour. Our guide (Famous) was so knowledgeable and friendly and went out of his way to make us happy and ensure that we understood everything. Learnt so much from him, not just about Cappadocia but also Turkey more broadly. We saw all the major sights of the region and had the opportunity to eat amazing local food. We are genuinely wary of shopping tourist traps but, in this case, the shops we stopped at were producing genuinely high quality and authentic goods. Would highly recommend

I wasn't told that I didn't have a return flight from Kayseri to Istanbul. The price was too high considering it didn't include a balloon ride.

Cappadocia is great, a place must visit. But the communication with the Reservation coordinator (Muset Belge) of this operator is below satisfaction. They never provide details like pick-up time proactively and reply your email really late and sometimes just don’t even bother to reply. The only time they proactively provided information to us was to inform the cancellation of hot balloon tour. Then no more details about the refund. Even we send email to ask the refund details, I get no reply after 4 days until now. I think cancellation of hot balloon tour happens quite often. They should not take so long time to process or to reply a daily enquiry? Even you need time to process, is an acknowledgment email confirming that you heard me will be good enough customer service ? Now after going thru the comments/reviews here, I understand it is quite normal for Neons Tour’ guest experiencing bad communication with the operator. I am afraid that my money will not be refunded, so I write a public comment here. Pls confirm my refund status of booking BR-694755154 and Itinerary # 7424936301349.

Some key areas to note: Itinerary: • We booked and paid 5 months in advance so booking of hotels should never have been a problem yet leading up to the tour date, there was constant changing of hotels by Neon - for various reasons. • We were also told certain optionals could be booked during the tour (more on that later) Hotels: some good, some really terrible. Our suspicion is that Neon booked cheap hotels. to be clear, we asked, no good explanation. The biggest unanswered question is why we were moved from Çanakkale to Temizel – 2.5 hours away • Neon said there’s a festival so all hotels are fully booked. But we paid 6 months in advanced - surely an experienced tour company knows this and plans better • This had a massive impact on touring and driving plans for the next day Optionals: If Neon says to you that you can book optionals on the tour - don’t listen. Book in advance for the Hot Air balloon in Cappadocia. • Our group of 14 were the only ones who pre-booked for the Cappadocia Hot Air Balloon ride (not through Neon) - Food: • Dinner at some of the hotels were tasteless. • Consider taking your own spices and sauces Again, overall, between Thompsons Travel and Neon Tours, I would be highly skeptical using booking any tour through you again or to recommend you to anyone else. You really disappointed a large tour group and we heard people from other tour groups had the same complaints.

We normally do not take hot air ballon ride. It is usually a rare event I would say. This time my wife and I took it by joining the 2 day Cappadocia tour when we visited Turkey and we opted to have hot air ballon ride, it was a right decision. The ride was never cheap but we never regretted the choice and we had the once in life time experience. The coordination by the tour operator for the whole trip from hotel in Istanbul to airport, plane trip to Cappadocia, transfers, ground tours, ballon ride, etc., until we returned to hotel in Istanbul was fantastic and seamless. We were very pleased. The beautiful sunrise scene with so many hot air balloons flying in the air, making it a picture perfect. Never miss the hot air ballon ride in Cappadocia!

One of the superb place I ever visited. A place worth to visit with family. A great combination of ancient and interesting places.

the whole area is packed full of exciting landmarks and ancient treasures and the balloon ride is a great way to kick off the day.

The trip was exciting, adventurous, affordable, and relaxing even though it was a last minute thought. All within 2 days without any rough edges. The accommodations were very nice. The pick-up drop off smooth. The group of travelers that started off as strangers who became buddies at the end of 2 days was a bonus. The guide was extremely knowledgeable and very helpful. He encouraged us to get the best out of the adventure.

We are particularly disappointed because our booking in Cappadocia was mainly motivated by this baloon activity. In addition the weather is not responsible for this cancellation because we saw other balloons flying that day. We really feel that this activity was canceled because we were few. We would never have booked this trip to Cappadocia without the Balon Tour.

The guide oor ugur with g silent in Turkish and driver Columbo are the best team you can have. Oor is very knowledgeable about the history and with great research had some of his valid information. Columbo is gem of a man. Both were punctual and courteous.
I still had a problem- you did not book my return flight from Cappadocia and it was not made clear to me as I did all bookings over phone. I think this should be corrected both in writing and representative should bring it to the attention of the customers. I had written to you an E mail that was not professional .

The tour was very well organized. Very punctual at all times. The meals provided were really good unlike other tours we used for our trip to Turkey.
We had a memorable experience in Cappadocia.

We just love this tour! Well organised itineraries. The places we visited were simply amazing. Friendly and knowledgable guides. The balloon ride was just awesome. Beautiful and colourful landscape. Wanna do it again!

We just love this tour! Well organised itineraries. Friendly and knowledgable guides. The places we visited were simply amazing. The balloon ride is just awesome. Beautiful and colourful landscape. Wanna do it again!

Great tour with very experienced guide! It was very safe with traning for landing.

Due strong winds, I couldn't take the balloon ride, wich was the hole point of the tour....

This was an awesome tour. We are a family of four with two kids 4 and 8. First day we started early from Istanbul around 4 am pickup from our hotel. The tour operator had an agent who helped us through the airport check-in process which I appreciated. Once in Cappadocia we were picked from the airport and then taken to meet our tour guide she was great by the way and then started our trip with a 4km 2.5mi hike which our kids managed to do. Then we visited the the underground city which was amazing and the kids loved scampering through the tunnels, most of which were the right size for their heights! The tour operator put us up in a very nice hotel 4 star that had dinner and breakfast included.
Day 2 we opted to do the balloon flight so we started early morning again around 4am and were back at our hotel by 8am. That gave us just enough time to grab a proper breakfast from the hotel. Highlights of day 2 for us were the pottery demo and the Pasabag valley, both of which our kids enjoyed. We also liked the open air museum although the kids got bored.

As I mentioned previously out guide was fantastic. She loved hanging out with the kids, was very knowledgeable and friendly. Also Please spend the extra to do the balloon flight. it's totally worth it it and the landscape is amazing.

Cappadocia with its special landscape is a good substitute of going to the moon.
On the other hand, the historical sights, the underground cities and churches, the arts and crafts you see over there, an excellent guide and it was the perfect experience.

The tour seemed to be a little un-organised. It was as if the guides were winging it. Guests werent told where we were going, what we were doing until there. We also seemed to drive back and forth so it felt like the tour could have been better routed. Alfina hotel was amazing and the hot air balloon is a must do.